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About the roleWe are seeking an experienced and enthusiastic IT Support Specialist to join our team at New Future IT. This full-time position is based in Adelaide and will involve providing specialised software support.What you''ll be doingProviding technical support and troubleshooting for a range of specialised software applications used by our clientsAssisting clients with software configurations and upgradesDocumenting and resolving software-related issues in a timely and efficient mannerCollaborating with the development team to address complex software problemsDelivering training and guidance to clients on the effective use of software solutionsMaintaining detailed records and providing progress reports to managementWhat we''re looking forMinimum 2 years of experience in a similar IT support role, preferably within the software industryStrong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve software-related issuesExcellent communication and customer service skills, with the ability to explain complex technical concepts in a clear and concise mannerFamiliarity with a range of software applications, including enterprise-level programs and cloud-based solutionsDemonstrated ability to work independently and as part of a teamCommitment to ongoing learning and professional developmentWhat we offerAt New Future IT, we are committed to providing a supportive and inclusive work environment that empowers our employees to grow and thrive. We offer a range of competitive benefits, including:- Generous remuneration package with performance-based bonuses- Comprehensive training and development opportunities- Flexible work arrangements and a focus on work-life balance- Opportunities for career advancement and professional growthAbout usNew Future IT is a leading provider of innovative IT solutions and services. With a strong focus on client satisfaction, we have established a reputation for delivering exceptional results and driving digital transformation across a wide range of industries. Our team of highly skilled professionals is dedicated to helping our clients achieve their business objectives through the use of cutting-edge technology.If you are ready to take the next step in your IT support career, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Support Role? Do you have customer service experience? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? Are you available to work public holidays? Do you hold Australian Security Clearance?Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr