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Senior Resolutions Specialist (External Dispute Resolution)Add expected salary to your profile for insightsTake hold of a monster opportunity and join our External Dispute Resolutions & Advisory Team as a Senior Resolutions Specialist. If youre a good fit for this role and live in Brisbane, wed love you to apply.You''ll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and development opportunities.Balance your work between in-person days at our purpose-built hubs and working from home.In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.About the roleWere all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Resolutions Specialist, you will manage disputes against Australian Retirement Trust (ART) with the Australian Financial Complaints Authority (AFCA), including preparing advice and recommendations to support resolution. This role is crucial in assisting ART to fulfill its dispute resolution obligations.Day to day, you''ll:Represent ART in the external dispute resolution (EDR) process, including participating in conciliation conferences with AFCA and engaging stakeholders as required.Manage and resolve complex complaints in line with ARTs Dispute Resolution framework.Demonstrate critical thinking and application of an objective, outcome-focussed approach to EDR management while managing risk and being sensitive to members needs and expectations.Perform detailed analysis of AFCA complaints with the view to identifying opportunities for process improvement.Engage with relevant business areas to communicate outcomes and learnings in relation to external disputes.Support your team members as required.This role is a 12-month max-term opportunity.About youIt goes without saying you''ll be a great communicator with top notch interpersonal skills. We''ll also expect you to pick up problems and come up with quick, creative ways to solve them. It''s quite likely you tick some of the following boxes too:You will have extensive experience working in and understanding the superannuation industry or similar environment.You will be able to work successfully within a team in a high-volume customer service work environment.You will have a strong knowledge and understanding, or the ability to rapidly acquire knowledge of the superannuation or related industries and legislation.Demonstrated ability to analyse complex problems and provide appropriate solutions that effectively address and balance both customer and business needs.About usOur 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means youll be valued and heard in a respectful workplace. We''ve created an environment where you can be yourself and do amazing work. It''s that simple.Apply online nowEveryone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 24th July 2025.We dont want to leave you with a monstrous wait. So, youll hear from us after the closing date to find out whether youve made it through to the next round or not. Being fair and up-front is important to us and recruitment is no different.Unlock job insightsSalary match Number of applicants Skills matchInsurance & Superannuation 1,001-5,000 employeesAustralian Retirement Trust is a super fund born from the merger of Sunsuper and QSuper. Were an industry fund, so we work for you, not shareholders. Our mission? To give back profits through lower fees and better services.With 2.3 million members, were trusted to manage nearly $300 billion in retirement savings. Whether youre just starting your career, already retired, or somewhere in between, were here to guide you. We want you to feel secure and confident.Using our size and scale, we aim to make a positive impact. Well work with the community and find smart investments to grow your savings and retirement income. Lets make your world better together.Australian Retirement Trust is a super fund born from the merger of Sunsuper and QSuper. Were an industry fund, so we work for you, not shareholders. Our mission? To give back profits through lower fees and better services.With 2.3 million members, were trusted to manage nearly $300 billion in retirement savings. Whether youre just starting your career, already retired, or somewhere in between, were here to guide you. We want you to feel secure and confident.Using our size and scale, we aim to make a positive impact. Well work with the community and find smart investments to grow your savings and retirement income. Lets make your world better together.Perks and benefits Flexible Work Arrangements: Balance Your Work State-of-the-Art Offices: Purpose-Built Hubs Competitive Salaries: Future-Focused Wellbeing Front & Centre: Family First Inclusive Culture: Fostering Inclusion & Belonging Employee Discounts & Benefits: Unbeatable Savings Additional Paid Leave: Wellbeing Leave Supportive Environment: Cultural & Gender SupportTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr