Join to apply for the Support Analyst I role at MRI Software1 day ago Be among the first 25 applicantsJoin to apply for the Support Analyst I role at MRI SoftwareJob DescriptionFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Job DescriptionFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And were passionately dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely.This role is based at our HQ in Solon, Ohio.The RoleAs a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex issues, engage with our worldwide client base, and provide an incredible customer experience every day. Our success comes from collaborative problem solving, creative solutions and client centricity.In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.You HaveCustomer focus and a passion for helping otherCreative and curious troubleshooterStrong organization and time management skillsAbility to pick up and learn new conceptsCompassionate and confident communicatorWere obsessed with making this the best job youve ever had!We want our teams to love working here, so weve created some incredible perks for you to enjoy:Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your familys health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of Flexi time a yearFurther your professional development and growth with our generous Tuition Reimbursement offeringsEnjoy the flexibility of working from anywhere in the world for two weeks out of the yearAt MRI, our company culture is more than a talking point its what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.Environmental ConditionsThis person will work predominantly in an office type environment.Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.Mental DemandsReading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at MRI Software by 2xGet notified about new Support Analyst jobs in Greater Cleveland.Stow, OH $40,000.00-$45,000.00 2 months agoMentor, OH $45,000.00-$50,000.00 2 weeks agoEnd User Support (Technical Support) SpecialistAkron, OH $60,651.13-$65,631.13 1 week agoGreater Cleveland $45,000.00-$65,000.00 1 week agoTechnical Support Specialist (Plan Document Specialist)Clinical Application Support Specialist II- NMAkron, OH $45,000.00-$65,000.00 1 week agoSr. Technical Support Engineer - Level 3 (Networking)Beachwood, OH $48,426.00-$60,532.00 2 days agoSupervisory Management and Program Analyst (Acquisition Support)Greater Cleveland $146,481.00-$195,200.00 1 day agoEmbedded Banking IT Senior Business AnalystGreater Cleveland $95,000.00-$105,000.00 2 days agoEmbedded Banking IT Senior Business AnalystBrooklyn, OH $95,000.00-$105,000.00 2 days agoFinancial Crimes Reporting & Intelligence Sr. AnalystBrooklyn, OH $79,000.00-$110,000.00 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Support Analyst I