Job Title

At United Disability Care (UDC), we are passionate about creating opportunities for people with disability to love their lives and live their dreams. We do this through person-led, values-driven support, and a commitment to excellence across every level of our service.We are currently seeking an inspirational, hands-on Area Manager to lead our local Tweed/Gold Coast Community team and support high-quality service delivery in line with UDCs standards, values, and NDIS requirements. Youll be part of a leadership group that is committed to growth, accountability, and person first thinking.Key Responsibilities:Lead and mentor Service Leaders and Support Workers across multiple sites.Ensure delivery of tailored supports that align with individual NDIS plans and UDC''s ICARE values.Drive continuous improvement in service delivery, compliance, and operational performance.Oversee quality assurance, incident management, and safety protocols.Partner with families, support networks and the people we support to ensure smooth transitions and positive experiences.Manage budgets, recruitment, training, and performance reviews for frontline staff.Monitor intake and transition processes to ensure 100% compliance with planning and risk assessment requirements.Were looking for a confident leader who can influence, innovate and inspire. Youll be someone who balances operational rigour with genuine compassion.Essential Strengths:Proven leadership experience in community or disability services.Strong understanding of NDIS legislation, Quality & Safeguarding Framework, and person-led service models.Ability to manage multi-site teams with a proactive, coaching leadership style.Excellent skills in budgeting, strategic planning, and compliance.High emotional intelligence with a demonstrated ability to manage relationships with families, support networks and external stakeholders.Core Skills Were Looking For:High-level written and verbal communication.Sound judgement, critical thinking, and problem-solving.Strong grasp of quality systems, risk management, and documentation requirements.Expertise in change management and building high-performance teams.Familiarity with NDIS Cost Model, reporting requirements, and compliance standards.Minimum Requirements:Minimum 2+ years in a leadership role in disability or community services.In-depth understanding of the NDIS and its application operationally.Current First Aid and CPR certificates (Mandatory)NDIS Worker Screening Check and valid Drivers License (Mandatory)Vocational diploma or certificate in Disability SupportTertiary qualifications in business (or similar) Highly DesirableWhy Join UDC?Youll be part of an inclusive and forward-thinking organisation. We value your leadership and offer genuine opportunities for growth. Youll work with a passionate team driven by our ICARE values and mission to always do better for the people we support.Join a workplace where diversity is celebrated, we strongly welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, and members of the LGBTQIA+ community.If you need any adjustments during the recruitment process, just let us know, were here to support you every step of the way.Ready to apply?If youre a purpose-driven leader ready to make a genuine impact, wed love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience and how your leadership style aligns with UDCs mission.If you''d like to further discuss the role or have any questions, please contact Carly Bonisoli on 1300 454 850Please note that with the high volume of applicants, only successful candidates will be contacted.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr