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Senior Client Engagement Manager page is loadedSenior Client Engagement ManagerApply locations Adelaide Melbourne Sydney Fortitude Valley time type Full time posted on Posted 7 Days Ago job requisition id REQ17115At Cotality, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it''s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we''re working together to set the pace for unlocking new possibilities that better serve the property industry.Job Description:Are you ready to take your career to the next level? As a Senior Client Engagement Manager, you''ll be a vital part of our Corporate Business Development team, working with top-tier Banking and Finance clients across Australia.In this role, you''ll be the go-to person for our clients, ensuring their needs are met. You''ll coordinate with various departments, turning challenges into opportunities and making every client interaction a memorable one.If you''re passionate about building strong relationships, love problem-solving, and thrive in a fast-paced environment, we want to hear from you!What you will be doing:Manage inbound client enquiries and support tickets, ensuring timely and high-quality resolutions.Provide expert advice on platform features, configurations, and workflows.Escalate and manage complex issues through to resolution.Lead monthly governance sessions with key stakeholders.Prepare and deliver professional presentations for internal and external audiences.Act as the primary escalation point for client issues and performance concerns.Identify cross-sell and upsell opportunities within existing client portfolios.Serve as a subject matter expert (SME) across products and client segments.Collaborate with Sales, Product, and Project Management teams to align on client needs and solutions.Build and maintain strong, strategic client relationships.Job Qualifications:What you will bring:5+ years of professional experience in the Banking, Finance, Valuation, or Real Estate sectors, with strong industry knowledge preferred.A proven track record of delivering exceptional customer service with a focus on achieving positive client outcomes.Naturally curious and solutions-oriented, with the confidence to ask thoughtful questions and challenge existing processes when needed.Excellent interpersonal and relationship management skills, with the ability to build trust and rapport across a diverse client base.Comfortable operating in ambiguous and fast-changing environments, with the agility to adapt to evolving client needs and business priorities.Why Join Cotality?Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;$600 annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;Generous Parental leave offering, $500 in Baby Bucks and our peer recognition turned into rewards program - Bravo!Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;Complimentary access to Australias most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industrys best property experts;Two community and volunteer leave days each year to support meaningful causes and our charity partners.Cotality''s Diversity Commitment:Cotality is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyones uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.Equal Opportunity Employer Statement:Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.Please apply on our website for consideration.Privacy PolicyGlobal Applicant Privacy PolicyBy providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.Connect with us on social media! Click on the quicklinks below to find out more about our company and associatesSimilar Jobs (2)Senior Client Services Associate (Lead Sourcing)locations 2 Locations time type Full time posted on Posted 27 Days AgoSenior Client Services Associate (Lead Sourcing)locations 2 Locations time type Full time posted on Posted 28 Days AgoAre you ready for a career with Cotality?We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.Speaking of fresh startsif youre thinking about making a change, and youre someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today!Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com .Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts.Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.Please click here to view the Cotality Applicant Privacy Statement.By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. #J-18808-Ljbffr