Join our team as a Customer Care Consultant! We are thrilled to announce an exciting opportunity for a passionate Customer Care Consultant to join our growing team in Newcastle NSW. This role is a 12-month full-time contract covering parental leave, offering fantastic career development opportunities. It''s a great chance to start your long-term career with a Wesfarmers business. In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With support from management and team members, you will enhance your customer service skills, address issues and escalations, and use your problem-solving abilities to achieve swift and effective outcomes. Daily Responsibilities Deliver friendly and efficient service to customers via phone, email, and other systems Promptly address customer requests, take ownership of inquiries, and resolve issues within set timeframes Analyze customer sales history to identify service needs and explore upsell opportunities Inform customers about new products and services when applicable Qualifications and Skills Experience in a high-volume call center environment (preferred but not essential) Customer-focused and solutions-oriented mindset, with creative problem-solving skills Exceptional customer service skills and ability to work independently within a small team Proficiency in Microsoft Office and/or cloud-based CRM programs Excellent verbal and written communication skills Benefits of Joining Blackwoods Team member discount card for Kmart, Bunnings, Target & Officeworks Continuous career development opportunities Refer-A-Friend program, earning up to $2,000 per referral Additional Wesfarmers discounts from over 300 partners Flexible working arrangements, including the All Can Flex program Next Steps If you meet most of the criteria and wish to apply, please submit your application today. We will contact suitable candidates as applications are received. Our recruitment process includes background checks and a pre-employment medical assessment, including drug & alcohol testing. We promote diversity and inclusion and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and individuals with disabilities. About Blackwoods Blackwoods is Australias leading supplier of industrial and safety supplies, supporting businesses for over 140 years with a range of over 300,000 products. We have over 50 branches and 6 Distribution Centres nationwide. As part of Wesfarmers, we offer endless opportunities to make a difference. Join us in helping to build a better Australia. #J-18808-Ljbffr
Job Title
Customer Care Consultant - MAX TERM - Newcastle NSW