Job Title

Marketing, Events and Strategic Growth ManagerAdd expected salary to your profile for insightsThe Mamasan Restaurant Group stands as the Gold Coast''s premier destination for contemporary East Asian dining, where culinary artistry meets genuine hospitality. For over a decade, we have redefined modern Asian cuisine through our commitment to authentic flavours, innovative presentation, and service that transforms dining into an experience worth remembering. Our philosophy centres on creating environments where every guest feels welcomed into "our house," where exceptional food is matched only by the warmth of our hospitality.As we embark on our most ambitious chapter yet, we seek passionate individuals who understand that hospitality is both an art - and a calling.THE OPPORTUNITYWe''re seeking a dynamic Marketing, Events & Strategic Growth Manager to drive our brand visibility, enhance guest relationships, and maximise revenue opportunities. This pivotal role combines creative marketing expertise with strategic business acumen, perfect for someone who thrives in a sophisticated yet welcoming environment.You''ll be instrumental in maintaining our reputation as leaders in modern East Asian dining while driving sustainable growth across all dining experiences.WHAT YOU''LL DODigital Marketing & CommunicationsDevelop compelling EDM campaigns that reflect our sophisticated brand voiceCreate targeted content for diverse guest personasfrom VIPs to special occasion dinersCoordinate social media strategy and oversee professional photoshootsCraft messaging that balances sophistication with approachabilityPlan and execute high-profile events including Melbourne Cup, NYE, and exclusive celebrationsCoordinate seamless event delivery across our diverse seating optionsBuild relationships with corporate clients and special occasion plannersVIP & Relationship ManagementMaintain our high-spending guest and VIP clientele relationshipsHandle dedicated VIP reservation line with personalised serviceCoordinate exclusive experiences and special offerings for top-tier guestsManage group bookings and corporate dining experiencesStrategic Growth & Revenue OptimisationAnalyse booking patterns and guest behaviour to optimise capacity and revenueMonitor competitive landscape and identify market opportunitiesDevelop promotional strategies that align with our premium positioningTrack performance metrics and provide strategic recommendationsTHE VENUESMAMASAN BROADBEACH (Opening Soon)Our flagship venue is undergoing a transformative renaissance that will establish new benchmarks for sophisticated dining on the Gold Coast. This comprehensive renovation and expansion represents a complete reimagining of what modern Asian dining can be.The Vision Realised:State-of-the-Art Design: Architecturally stunning spaces featuring bespoke finishes, cutting-edge kitchen technology, and atmospheric lighting designed to create an immersive dining journeyExpanded Capacity: Thoughtfully designed dining areas including private dining rooms, an enhanced bar experience, and flexible spaces that adapt to every occasionCulinary Transparency: An open kitchen concept that showcases our culinary artistry while maintaining the intimate connection between chef and guestTechnology Integration: Industry-leading point-of-sale systems, wine preservation technology, and operational tools that enhance both service delivery and team efficiencyBABYMAMA NOBBY BEACH (Now Open)The sophisticated little sister venue that captures Mamasan''s essence in a more intimate setting. BabyMama represents our commitment to service without compromiseoffering the same uncompromising standards in a space that feels new, yet familiar.The Experience:Intimate Atmosphere: Warm, moody interiors with thoughtful lighting and design elements that invite conversation and connectionFlexible Dining: Both bar and table service options that cater for all, from casual encounters to celebration dinnersCurated Menu: A thoughtfully selected collection of Mamasan signatures alongside exclusive creations that can only be experienced at BabyMamaTHE RIGHT PERSONWe seek individuals who understand that hospitality is both a privilege and a responsibility. The right candidate doesn''t just work in hospitality; they embody it.What We Value:Genuine Passion for Hospitality - You understand that hospitality extends beyond transactions to genuine care for and creating memorable experiencesCommitment to Excellence - You take pride in every detail, understanding that consistency in small things leads to extraordinary outcomes.Team-First Mentality - You thrive in collaborative environments where collective success takes precedence over individual recognition. You understand that great hospitality is always a team effort.Professional Standard - You maintain composure under pressure while delivering consistently high standards.WHAT WE''RE LOOKING FORExperience2-3 years minimum in marketing and events within premium hospitalityProven track record in luxury dining or hospitality marketingExperience managing VIP relationships and high-value customer segmentsBackground in revenue optimisation and strategic growth initiativesSkills & ExpertiseProficiency in email marketing platforms and CRM systemsSocial media strategy development and agency coordinationEvent management and data analysis capabilitiesStrong analytical mindset for booking pattern analysis and revenue optimisationPersonal AttributesSophisticated communication style that reflects our premium positioningAppreciation for East Asian cuisine culture and dining traditionsExceptional organisational abilities for managing complex projectsCreative problem-solving skills and diplomatic approach to VIP relationshipsWHY MAMASAN?Our Achievements Speak Volumes:13 Hats - Australian Good Food Guide 2024 (top 1%)2 Wine Bottles - Australia''s Wine List Of The Year Awards 2024Over 10 years of established reputation in the premium Oracle PrecinctOur Culture - "Our House" Philosophy: Where authentic South East Asian flavours meet contemporary interpretation in an atmosphere that''s sophisticated yet accessible. Every team member stands committed to creating memorable experiences with unity of purpose, collective ownership, and individual value.Your Impact: You''ll work with discerning diners aged 30+ seeking elevated experiences, manage special occasion celebrations, and coordinate with our 60% local, 40% tourist demographic. With average spend of $100+ per head and growing, you''ll be at the forefront of our continued success.READY TO JOIN OUR STORY?If you''re ready to be part of something exceptional where your passion for hospitality can flourish, your skills can grow, and your contributions can help shape the future of Gold Coast dining, we want to hear from you.To Apply:Attach your resume and a cover letterComplete the video introductionUnlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? 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