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This range is provided by Salt. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.I connect Software Engineers, Mobile Engineers, and Cloud & Cyber Security Professionals with Great Businesses in AustraliaTechnical Account ManagerOur client is a category-defining and award-winning Global Fintech that has disrupted the market for years, continuously reshaping how consumers shop and how brands drive conversion. They are a brand we all know and love, with over 16 million engaged users globally and growing.They are looking to bring on a Technical Account Manager in their Australian team. This role can be based in either their Melbourne or Sydney office locations.This would be an initial 6 month day-rate contract role.This is a Technical Account Manager role, where youll need to possess strong technical troubleshooting ability (see more on this and the required skillset below).Whats in it for you?Join a Global FinTech company with a household name!Be part of a team of 14 Technical Account Managers, spread out between Melbourne, Sydney, as well as the United States and the UK (Working hours predominantly 9am - 5/6pm Australian Time)Act as a trusted technical advisor and be the main technical point of contact for this companys B2B partners / customersHybrid working model out of either their Melbourne or Sydney office (more WFH days than in-office days)Competitive Day Rate on offer $560-570 including super per dayPaid days of Annual Leave, Sick Leave and Public HolidaysWhat youll bring?You must have the ability to write your own SQL queries. In this role you will have direct access to databasesYou must have strong API integration knowledgeYou must have the capability to read and understand logs used in monitoring tools (this company use DataDog, but its ok if youve worked with similar tools like Sumo Logic or Splunk)Ability to read and understand HTML, CSS, Javasrcipt. This is for troubleshooting purposes. You do not need to be able to code.You come from a Technical Account Management role / backgroundIdeally you have experience with eCommerce (Magento, Shopify, BigCommerce etc) AND/ OR payment platformsFinTech and B2B experience is idealStrong technical troubleshooting abilityExcellent communication and people skillsProject management capabilities, the ability to handle multiple priorities at onceBoth a technical and a commercial awarenessProven ability to work in a fast-paced environment and to be adaptable on the runGo-getter attitude where you take initiative, ownership and responsibilityWhat youll be doing?Be part of a Global Technical Account Management team, and report into a Lead Technical Account Manager in AustraliaBe the main technical point of contact for this companys B2B partners / customers (retailers), where youll be assigned accounts to own and work with. Youll be seen as a key technical advisor for all of the integrations and optmisations inside their businessesDriving the technical relationship with your assigned accountsWork closely with Account Management and other customer-facing teams internally to ensure seamless operational support and satisfaction amongst this companys B2B customersBesides working with these B2B customers (retailers), youll also have internal stakeholders youll be collaborating and working with including; sales, account management, product and software engineering teams / team membersAct as a bridge between these B2B customers (retailers) and internal teamsPlay a key role in this companys product adoption and utilisation amongst its various B2B customers, and by extension play a key role in the success of these B2B customersMonitor integration health (using the likes of DataDog to review logs and understand if any issues are occurring)Focus on incident management. Helping with remediation, providing root cause analysis as well as accurate and timely status updates for support ticketsHow to Apply?To apply online, please click on the link below!Alternatively, for a confidential discussion or to discuss other technology roles in Australia, please contact Jimmy Flynn on 0488 732 269.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesFinancial Services, IT Services and IT Consulting, and Software DevelopmentReferrals increase your chances of interviewing at Salt by 2xSign in to set job alerts for Technical Account Manager roles.Technical Account Manager - Cyber SecurityBusiness Development/Key Account ManagerMelbourne, Victoria, Australia 3 days agoKey Account Manager - Broking and Wealth (MEL & SYD)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoSenior Manager, Scaled Customer Success APAC - RemoteMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoCoburg, Victoria, Australia A$130,000.00-A$150,000.00 1 week agoMelbourne, Victoria, Australia 4 months agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoCustomer Success Manager, CHRO SpecialistMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoCoburg, Victoria, Australia A$130,000.00-A$135,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoGroup Manager, Support Services Management - APACMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMoorabbin, Victoria, Australia A$85,000.00-A$110,000.00 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSales Engineer BDM - Filtration / Separation SolutionsMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. 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