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Join to apply for the Service Sales Specialist role at GE HealthCare1 week ago Be among the first 25 applicantsJoin to apply for the Service Sales Specialist role at GE HealthCareJob Description SummaryAs a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.Job Description SummaryAs a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.You will sell service solutions that enhance equipment uptime, operational efficiency, and customer satisfaction. You will collaborate cross-functionally with field service engineers, commercial teams, and customer success managers to identify opportunities, craft value propositions, and close service contract deals. This role demands a proactive, customer-centric approach and a strong understanding of healthcare technology and service delivery.Job DescriptionResponsibilitiesSalesIdentify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverageExecute promotional initiatives aligned with growth programs to drive customer engagement and service uptakeBuild and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholdersPromote GE HealthCare service solutions to address customer needs and maximise contract capture and satisfactionEducate customers on how to take their advantage of their service entitlementssuch as platforms used to monitor asset uptime and performance, training and other entitlementsCollaborate with equipment sales teams to support tender responses and provide competitive service quotations.Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunitiesSecure signed agreements and purchase orders to ensure timely contract activation and service deliveryIdentify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviewsGenerate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growthMaintenance Service Agreements and Contracts AdministrationPrepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systemsOversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.Customer and Internal EnquiriesTake ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.Respond to inbound calls and emails regarding service agreements, providing accurate information or escalating to relevant teams when necessary.Deliver clear, professional communicationboth written and verbalto help customers understand their service coverage and resolve concerns.Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.ComplianceOperate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.CRM Activities and Data maintenanceBe responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer recordsMaintain accurate and up-to-date customer records, contact details and interactions in CRM systemsManage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.Teamwork and CollaborationWork closely with the administrative support team to ensure all pre-administrative taskssuch as data entry and contract preparation are completed efficiently and accurately.Foster a collaborative working environment by communicating clearly, sharing information proactively, and supporting team goals to drive overall sales and customer success.Contribute to a collaborative team environment by supporting colleagues during periods of leave or high workload, ensuring continuity of service and maintaining momentum on shared goals.Quality Specific GoalsAware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as requiredOwnership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management SystemsQualifications/RequirementsMinimum 2 years of proven sales experience in a Customer Sales Representative or Telesales role, preferably within a healthcare and/or technical sales environment.Demonstrated ability to apply a sales methodology to develop a creative, solutions-oriented approach to sales challenges, with strong problem-solving and investigative skillsExperienced in cold calling, outbound communication, and delivering confident, in-person customer presentations.Proficient with CRM platforms, reporting tools and administrative skills, including intermediate Excel, Microsoft Office, CRM tools (e.g., Salesforce), and the ability to interpret and utilize data and reports from various systemsStrong administrative skills with high attention to detail and accuracy, essential for preparing tailored sales proposals, and managing contract documentationStrong customer focus with excellent communication, negotiation, and relationship-building skills.Desired CharacteristicsAbility to interpret tender documentation, terms and conditions, and detailed service entitlements, and clearly communicate relevant information to customers in a way that supports informed decision-making.Ability to synthesize complex issues and communicate them in clear, simple messagesStrong networking skills and ability to build effective working relationships across the organisationExperience working with administrative support teams and across different culturesSelf-starter with strong initiative and growth mindsetProactive mindset with a keen eye for identifying inefficiencies and recommending sustainable process improvements to enhance productivity and quality.Effective time management and ability to meet deadlines in high-pressure environmentsAdditional InformationRelocation Assistance Provided: NoSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesHospitals and Health CareReferrals increase your chances of interviewing at GE HealthCare by 2xSign in to set job alerts for Sales And Service Specialist roles.Sydney, New South Wales, Australia 2 months agoMascot, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoPart Time Customer Service and Sales Assistant Camperdown NSWService Sales Specialist On Demand Services (ODS)Mascot, New South Wales, Australia 3 weeks agoCustomer Sales & Service - Repco Taren Point - Full TimeTaren Point, New South Wales, Australia 19 hours agoService Sales Specialist On Demand Services (ODS)Senior Sales Specialist - Webex Customer Experience (CX)North Sydney, New South Wales, 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