Join to apply for the Revenue and Billing Officer role at Southern Cross Care (NSW & ACT)3 days ago Be among the first 25 applicantsJoin to apply for the Revenue and Billing Officer role at Southern Cross Care (NSW & ACT)Why join us?We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.Brief DescriptionWhy join us?We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.Southern Cross Benefits!Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeedFitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACTDiscounted private health insuranceWellbeing initiatives such as Reward and Recognition Program, Employee Assistance ProgramAnnual leave loadingOngoing Training and DevelopmentLinkedin Training - SCC''s Senior Leaders and Support Office teams can access a digital library of over 6000 coursesGenuine Career Progression Pathways Buddy Program, New Grad Elevate Program, Study SupportReferral Bonus ProgramThe Role - Full time - 12 month fixed-term contract based in our Epping Head Office.Reporting to the Revenue & Billing Team Leader, this role works closely with the broader finance team and internal stakeholders including Facility Managers, Village Managers, Regional Managers, and Operations teams. Youll also engage externally with funding bodies such as the Department of Health and Aged Care, Medicare, NDIS Support Coordinators, solicitors, NSW Civil & Administrative Tribunal, residents, and their representatives to resolve billing inquiries, support compliance, and manage financial communication with empathy and professionalism.Key Responsibilities IncludeManage fortnightly billing runs and direct debits for residents and clientsProcess changes to fees and funding arrangements efficientlyMaintain and update client records in Epicor, ensuring accuracy and completenessIssue monthly statements and respond promptly to account enquiriesProcess admissions, departures, and calculate termination refunds in line with regulationsEnsure billing practices align with Aged Care legislation, prudential standards, and SCC policiesMaintain strict confidentiality of resident and client dataEscalate breaches or risks as soon as identifiedProactively manage collections, payment plans, and overdue accountsFollow up on deferred payments or rejections to resolve promptlyRepresent SCC professionally in NCAT hearings and debt collection processesContribute to month-end reconciliations, especially around Medicare paymentsSupport automation, system upgrades, and process improvementsCollaborate on financial reporting accuracy and quality improvementRequirementsEducation & ExperienceAt least 2 years experience in a billing, accounts receivable, or finance support roleDemonstrated experience in customer service and account reconciliationExperience in aged care, retirement living, home care, or health services (Desirable)Familiarity with government funding models (e.g., Medicare, NDIS, ACFI/AN-ACC) (Desirable)Debt collection experience and participation in process improvement initiatives (Desirable)TAFE or tertiary qualifications in Accounting, Finance, or a related discipline (Desirable)Skills & CompetenciesStrong understanding of accounts receivable and billing practicesExcellent written and verbal communication skills, including the ability to explain complex billing concepts clearly and compassionatelyAbility to manage competing priorities while maintaining attention to detailHigh level of discretion and respect for sensitive financial and personal informationSummaryAbout Southern Cross Care (NSW & ACT)We are a not-for-profit organisation with a mission to empower older people to live life to the full. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.Your growth is our mission. Your wellbeing is our priority. Together, we can create a future thats not only brighter for our clients and residents but also for every member of our team.SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAccounting/Auditing and FinanceIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Southern Cross Care (NSW & ACT) by 2xSign in to set job alerts for Billing Administrator roles.Accounts Receivable / Billing SpecialistMacquarie Park, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 6 days agoNorth Ryde, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 6 days agoSutherland, New South Wales, Australia A$75,000.00-A$85,000.00 6 days agoRevenue and Billing Officer, HCS - 6mth ContractMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$55.00-A$65.00 2 weeks agoSydney, New South Wales, Australia A$100,000.00-A$130,000.00 4 weeks agoCastle Hill, New South Wales, Australia A$120,000.00-A$140,000.00 3 weeks agoSydney, New South Wales, Australia 5 months agoAdministration Positions - Immediate StartsSydney, New South Wales, Australia 2 weeks agoHarris Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 23 hours agoAdministration Officer - Non Clinical AssessorSt Leonards, New South Wales, Australia 20 hours agoAdministration Officer- Geriatrician to GPSydney, New South Wales, Australia A$80,000.00-A$90,000.00 2 days agoSydney, New South Wales, Australia 21 hours agoBoard & Governance Administrator | ASX Listed Firm | $120-125k packageSydney, New South Wales, Australia A$105,000.00-A$115,000.00 2 weeks agoParramatta, New South Wales, Australia 3 months agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 21 hours agoAdministration Officer- Geriatrician to GPSt Leonards, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
Revenue and Billing Officer