Job Title

Primary Details Time Type: Full time Worker Type: EmployeeLocation: Parramatta, Adelaide, Brisbane, Canberra, Lismore, Sydney, Brisbane, Melbourne or PerthType: Permanent, full timeHybrid role, Happy to talk flexible workingThe opportunityWere currently looking for a Technical Dispute Officer to support high-quality complaint resolution, regulatory compliance, and process improvement. This is a great opportunity to apply your technical expertise and help shape a customer-focused approach across our operations.Your new roleContribute to the delivery of the Customer Relations strategy through policy, process, and compliance support aligned with regulatory standards.Ensure consistent application of complaint handling frameworks and maintain up-to-date communication templates in line with industry changes.Provide technical guidance and insights to support continuous improvement, training, and the Learning & Development framework.Conduct portfolio reviews and escalate systemic issues to ensure effective dispute resolution and regulatory compliance.Build and maintain strong internal and external stakeholder relationships to stay ahead of industry trends and influence best practices.Actively coach and mentor peers, supporting onboarding programs and fostering a collaborative, customer-focused team environment.About youExtensive experience in general insurance operations, with a strong background in risk and compliance, and hands-on claims management expertise.Proven ability to work independently and build effective relationships across diverse teams and senior stakeholders.Demonstrated leadership, planning, and problem-solving skills with high attention to detail and analytical capability.Solid understanding of insurance products, regulatory frameworks, and complaint handling standardsExperienced in training, development, and compliance, with strong presentation skills and the ability to communicate clearly and confidently.About QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage. Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too? Your career at QBE lets make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceLife Leave, supporting the life events we all experience, leaving your annual leave for restFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks gender-equal flexible leave for all new parents, including paid superVoluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsA range of discounts on insurance products, car hire, hotels, goods and servicesRewards & RecognitionWe value our employees experience with us and are proud to have been recognised for the following awards:2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusionRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesFamily Friendly Workplace accredited employer since 2021APPLY NOW and lets make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Analytical Thinking, Business Process Improvements, Communication, Complaint Management, Conflict Resolution, Critical Thinking, Financial Products, Insurance Regulations, Intentional collaboration, Managing performance, Problem Solving, Quality Assurance (QA), Regulatory Compliance, Risk Management, Stakeholder Management Application Close Date: 07/08/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr