Job Title

Customer Relations Consultant- ResidentialStrategic Innovation and Development | AdministrationCustomer Relations Consultant- Residential | Illawarra/Regionally based with travel to all Warrigal locationsMost of us want to know were doing work that matters. Buta lot of us struggle to build careers that allow for it, so we endup working long hours in demanding roles.At Warrigal, youll get to swap the hustle for a career withpurpose. One that makes a positive difference to the lives of olderpeople and their families.For us, theres no greater honour. When we bring joy andquality of life to older people, we give them the dignity,community, and belonging they deserve. We allow them to enjoybetter quality time and build lasting memories with their families,and we create a society that celebrates and respects aging.No matter your role at Warrigal, each one of us is contributingto this legacy, ensuring its passed down from generation togeneration.The opportunityThe Customer Relations team is the first point of contact forpeople looking to access Warrigals services. In this role,youll work closely with prospective customers and theirfamilies to understand their needs, identify suitable services, andsupport a smooth and confident entry into Warrigal. This is asales-focused role with a strong customer service element.Youll be responsible for engaging both new and existingcustomers, helping them transition between services as needed,while also working to increase occupancy and support revenuegrowth.Youll collaborate with internal teams and provideaccurate, easy-to-understand information around service options andcosts, helping customers make informed decisions. The role alsoinvolves building strong relationships with referral partners andimplementing strategies to boost customer and communityengagement.Some travel to other Warrigal locations is required, as well asoccasional work outside standard business hours.The benefitsHourly rate $48.94 + packaging benefits +superNot For Profit salary packaging benefits pay up to$18,550 less tax per year, meaning more money for youCareer break schemes, additional purchased leave andmoreCommitment to on-going professional and careerdevelopmentSubsidised access to your local gym and 200+ more acrossthe country with a Fitness Passport24/7 access to mental, physical, social and financialsupport via the LifeWorks appThe requirements | What it takes to do thisworkSubstantial experience in a sales-focused or comparableroleRecognised for professionalism, reliability, and consistentperformancePositive, adaptable mindset with a flexible approach tochangeStrong customer focus with a dedication to deliveringoutstanding serviceSelf-driven and goal-oriented, with a proactive,solution-focused problem-solving styleExcellent written and verbal communication skills, alongwith strong interpersonal abilitiesGenuine empathy for older individuals, with a warm andapproachable demeanorAble to work effectively both independently and within ateam environmentAccountable for achieving budgeted KPI and revenue targetsfor WarrigalActively participate in shaping sales strategies andcontributing to team workshops and meetingsDemonstrated ability to understand and work with complex,multi-factor pricing modelsProficient in Microsoft Office applications and CRMplatformsStrong organisational and time management skillsHolds a current NSW Drivers LicenceFormal qualifications in business, sales, or a relatedfield (e.g., Tertiary, Degree, Diploma)Experience working within human services or thenot-for-profit sectorWhat our people love about working here:A supportive, passionate culture: Its acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at every day.Leaders who value you: Its important youfeel valued. To us, this is not a one-off task. But a commitment tocreating an environment where you feel seen, heard and valued every day. Leaders and managers go out of their way tounderstand you, respect your opinions and hear what you have tosay. This creates greater unity and collaboration with eachother.Time for a life that matters: We want you tofeel part of our community, to have a place to belong, whilerespecting your life outside work. Youll have theflexibility to fit work around your needs, take career breaks andpurchase extra leave to make time for the people, places and lifethat matters to you.One team, united in our purpose: We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, were challenging ageist thinking inAustralia. This is the Warrigal Way.Who we are | A community who caresWarrigal has firmly established itself in the aged carecommunity for over 60 years. Were proud of the diverse rangeof retirement living and aged care services weve built up inthat time, but we still have the same appetite to grow andinnovate. Meaning, youll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra if thats what you want.Do work that matters to youThis is your chance to do work that matters, and make ameaningful difference to the lives of Australias oldercommunity now and in the future.JOIN US AND BE THE DIFFERENCEWe encourage Aboriginal and Torres Strait islander people,workers of all abilities, ages and people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.Are you keen? Then dont delay applying. We reviewapplications as we get them and will close the vacancy once we findthe right person.Got questions? You can contact vacancy@warrigal.com.au butplease dont send applications through email wecant accept them.If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences. #J-18808-Ljbffr