Job Title

Senior Analyst ServiceNow EnablementInformation Systems and TechnologyTownsville, Queensland, AustraliaRef. No. 103689Why consider working with us at Glencore?Glencore is one of the worlds largest globally diversified natural resource companies and a major producer and marketer of more than 60 commodities. Our operations comprise of around 150 mining, metallurgical and oil production assets. Our purpose is to responsibly source the commodities that advance everyday life. Employing 135,000 people globally, people are at the heart of our business, and we aim to attract employees who seek to be leaders in their field. To you, that means more opportunities to grow your career, grow your experiences, and grow your network of colleagues, mentors and even lifelong friends. All whilst making your mark on the future.About this part of our organisation:Our Zinc Assets in Australia include multiple & geographically dispersed operations, including underground and open pit mines, processing plants and port facilities. Additionally, we have operations across Asia, North and South American continents and Europe. Brisbane is home to our corporate office.About your new position:As Senior Analyst - ServiceNow Enablement, you will drive the adoption of our core technology platform across domestic and international sites. Acting as a key enabler of digital transformation, youll lead initiatives to embed the platform within business processes, champion user engagement, and ensure alignment between business needs and technical capabilities. You will engage closely with domestic and international teams, platform developers, and senior stakeholders to deliver workshops, uncover insights, and create a consistent and scalable enablement experience across the organisation.In this role you will:Champion the embedding of a core technology platform across Glencores Zinc and Nickel teams globally.Provide strategic and operational support to the Specialist ServiceNow System, contributing to critical artifacts such as product roadmaps and planning documents.Engage with stakeholders to cultivate strong collaborative relationships.Plan and lead interactive workshops, training sessions, and demonstrations for end users and stakeholders.Liaise between business and technical teams to translate user needs into actionable requirements.Analyse user experience metrics to identify gaps and propose strategies for improvement.Maintain knowledge on platform capabilities and prototype/demonstrate features to illustrate potential solutions.The requirements for this position are:Sound foundational knowledge of the Now platform and applicationsAbility to understand, in detail, the business users supported by the Now platformAbility to describe business and user requirements to estimate relative effort and deliver business functionalityExperience in communications, organisational change management, and/or human-centred designStrong relationship building skillsProject co-ordination and stakeholder managementCuriosity and teamworkWhats in it for you?Apart from being in a worldwide organisation for your career to grow, you will join a team of people who are enthusiastic about their work and enjoy what they do. You will be supported to achieve results in your field and if you desire to go above & beyond there is space to explore new ideas and influence change. Come join a team who encourage & expect you to make improvements and make a difference.Applications close: 08:00am 4 August 2025Apply now at glencore.com/careers/career-opportunities/all-vacanciesPlease note: We may start interviews and hire prior to the closing date. #J-18808-Ljbffr