Job Title

Senior Business AnalystMultiple Full-Time (35hpw) Temporary opportunities up to 18 monthsSalary Range $129,464- $142,665+ superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.Youll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.Key responsibilities:Identify and analyse existing business processes, systems and other functional requirements to document and recommend improvements to enhance business operations and performance.Liaise with the internal customers and stakeholders to review and monitor effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomes.Influence and negotiate with stakeholders to obtain consensus for change initiatives to facilitate scoping and setting business priorities.Gather, analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programs.Partner with stakeholders to ensure requirements and standards are met and best practice techniques are used.To be successful in this role you will demonstrate:Experience in business analysis in an agile environmentAbility to identify and elicit requirements to document and recommend enhancements that align with Business Outcome.Strong relationship building skills and significant experienced guiding and developing requirements.Strong research, analytical and problem-solving skills, and ability to think strategically and innovatively to identify issues and develop recommendations to solve problemsExperience in understanding and analysis of technical concepts which may include basic knowledge of programming languages, databases and systems architectureExperience in technical data analytics will be highly regardedHow to ApplyAn up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.About Revenue NSWRevenue NSW is the states principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:Flexible office location across NSWHybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual LeaveOngoing access to industry approved self-learning toolsCareer agility including opportunities to work on different programsThe opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passportSetting an example through commitment to inclusivityWe cant wait to meet you! If this role sounds like you, you can apply by clicking the button Apply Online below - its a simple online process. If you dont meet all the criteria, but still believe you could succeed in this role, please still apply - wed love to hear from you. Further InformationSalary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuationClick Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday 4th August 2025 @ 10amA talent pool will be created for any similar 9/10 roles that become available over the next 18 months.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr