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Join to apply for the Process Risk and Controls Manager role at Bupa15 hours ago Be among the first 25 applicantsJoin to apply for the Process Risk and Controls Manager role at BupaLocation: Melbourne preferred | Adelaide or Brisbane consideredPermanent | Full-Time | Hybrid working with 2 days a week in the officeThe opportunity:We are looking for a dynamic and driven Process Risk and Controls Manager to play a pivotal role in strengthening operational risk management across Bupas Health Insurance business.In this role, youll lead the identification, mapping, and enhancement of risk and controls within our most critical processes. This is a hands-on, high-impact position where youll collaborate with leaders across digital, technology, automation, CX, finance, and risk functions to ensure that robust controls are embedded in our day-to-day operationssupporting both compliance and performance.This is an exciting opportunity to join a purpose-driven organisation thats committed to continuous improvement, smarter systems, and safer processes for the benefit of our customers and our people.What youll be doing:Lead the identification and documentation of operational risks and controls within key health insurance processes, including system-based controls.Support process owners in identifying control gaps and uplifting controls (including automation opportunities) to reduce risk and increase efficiency.Embed and maintain risk and control documentation within process maps in Mega and the Governance, Risk & Compliance system (Protecht).Ensure process controls remain current, effective, and well-integrated into BAU operations.Upskill and coach process owners to own and manage risks and controls within their remit.Build trusted relationships with senior stakeholders and become a valued advisor on operational risk.Foster a continuous improvement mindset and team culture that values safe, customer-centric process excellence.Manage and deliver multiple risk and control uplift initiatives concurrently.Contribute to HI IMS administration and support broader risk and compliance reporting.What youll bring:A minimum of 5 years'' experience in process improvement, operational risk, or compliance, ideally within health insurance or a regulated environment.Tertiary qualifications in Business, Risk Management, or a related field.Demonstrated success leading risk/control initiatives and embedding control frameworks into operational processes.Deep understanding of risk principles and process mapping tools (e.g. Visio, Mega), and experience working with GRC platforms (e.g. Protecht).Strong communication, facilitation, and stakeholder engagement skills, with the ability to influence and educate across diverse business functions.Excellent analytical and problem-solving skills, with strong attention to detail.A collaborative mindset with the ability to work across multiple teams and business units.Familiarity with Lean, Six Sigma, or continuous improvement principles is a plus.Weve got your backThe special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupas purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role.Heres just some of what we offer:Fully covered health insurance products peace of mind, on us!Great discounts on travel, car, and home insurance, plus savings on Bupa services like dental, optical, skin checks, and vaccinationsExclusive partner offers with leading brands including Apple, Endota Spa, New Balance, Garmin, JB Hi-Fi, and moreA wellbeing day off each year take time to recharge, just for youOne paid volunteer day annually to support a cause that matters to youThere is nothing half-hearted about what we do at Bupa, Apply now!At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesInsuranceReferrals increase your chances of interviewing at Bupa by 2xGet notified about new Risk Control Manager jobs in Melbourne, Victoria, Australia.National Compliance, Audit and Risk ManagerMelbourne, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 3 days agoSenior Risk and Control Business PartnerMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoManager- Third Party Risk Management (Governance, Risk and Compliance)Melbourne, Victoria, Australia 5 days agoRisk & Safety Consultant | Account ManagerMelbourne, Victoria, Australia A$95,000.00-A$110,000.00 3 weeks agoOperational Risk and Controls - Asset Servicing | ManagerMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoConsultant - Internal Audit - Process and ControlsMelbourne, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia 1 week agoHastings, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 6 days agoSenior Manager, Frameworks and Policy Management - Mercer SuperDocklands, Victoria, Australia 2 weeks agoGovernance, Risk and Compliance (GRC) | Senior ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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