Job Title

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!Your RoleWere seeking a proactive and process-drivenField Service Team Leader to oversee the timely, cost-effective execution of local field service operations. Youll lead a high-performing team responsible for the installation, repair, and maintenance of Technogym products, ensuring exceptional customer service and adherence to service level agreements.One of Technogyms goals is "Satisfying 100% of our customers and end users", and our Services teams are always trying to improve their service quality to provide the best fitness experience anywhere. So, if you are an After Sales professional obsessed with customer satisfaction and care, this is the position for you!Your ImpactDrive performance and cost efficiency across field service operationsEnsure compliance with repair protocols and service processesOversee technician scheduling to meet service level expectationsEscalate recurring product issues to International Technical SupportDeliver technical training and conduct field audits for certification and protocol adherenceAddress safety concerns directly or escalate appropriatelyResolve customer complaints by collaborating across departmentsManage support requests via internal systems (Servicemax, Salesforce)Monitor and improve KPIs such as FTFR or TTSFoster team development, engagement, and performanceCollaborate with Spare Parts to manage local inventory and ensure proper usage and stock controlAbout YouWere looking for someone who is passionate about wellness and healthness, proactive and customer-focused.What you should bring:3-5 years experience in a similar technical leadership roleStrong background in mechanical and electronic systemsSolid understanding of network and ICT protocolsProven experience with problem-solving methodologies (e.g., 5 Whys, Root Cause Analysis)Excellent communication and negotiation skillsAbility to manage diverse stakeholders: customers, Sales Reps, and Field EngineersA hands-on, technician mindset with a deep focus on product quality and serviceTechnogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come trueProducts and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): technogym.amministrazione@legalmail.it Company registration number at the Forl-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083 #J-18808-Ljbffr