Job Title

About AmberAmber is an entirely new way of thinking about buying, banking and selling energy where home energy technology works to put money back in customers pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade.We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real-time wholesale electricity price and the technology to shift energy usage to the times whencheaper renewables are available in the grid and export to the grid at times when the price they can be paid for it is highest.We are backed by Australias leading VCs (including Square Peg Capital, Main Sequence Ventures, Rubio Impact Ventures, and Breakthrough Victoria), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA, Gentrack and ETF Partners (UK/Europe based).We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia and the world towards a renewable future.Were now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. Youd be a part of a rapidly growing team of over 150, with expertise across energy, technology, marketing, and operations. Were committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.Amber for Batteriesunlocks more value for homeowners with batteries, driving down their energy bills and their payback periods. By storing energy when its cheap and exporting it to the grid for wholesale feed-in rates of up to $19/kWh, Ambers software is completely changing the economics of home batteries and accelerating the energy transition.Amber for EVs is our EV smart charging solution that helps EV owners save on their charging costs by using more cheap, renewable energy - whether thats their own excess solar energy, or renewable energy thats abundant in the grid. In 2025, we are kicking off development of our game-changing vehicle-to-grid technology. About the roleAt Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Ambers long-term success.Want to help improve the environment by shifting Australia and the worlds energy usage towards renewables?We are looking for a Senior Strategy & Operations Manager. Youll be leading our Strategy and Operations team (currently 2 members), reporting into the Director of Operations.You will be an analytical and strategic individual, with strong leadership skills who is excited about applying their exceptional problem solving skills to help scale our operations and drive impact. Youll be working closely with senior members of the operations, product and technology teams as well as collaborating with other teams (both internal and external) to drive meaningful change to our customer''s end-to-end experience. Responsibilities:Support the Director of Operations and senior members of the operations team in identifying the largest opportunities for automation and efficiency gainsWork with our design and technology teams to automate and streamline key workflows for internal teamsIdentify and execute on opportunities to drive more self service (eg AI, FAQs, self service features)Partner with operations and finance teams to identify key areas of financial leakage and plug those gapsDeliver end to end key strategic projects from initiation to executionSupport the Director of Operations in managing our key third party partners Key Requirements:8+ years of experience in strategy consulting or similar (strategy & operations) role at start upPeople management experienceStrong analytical and problem solving skillsExcellent written, verbal and in-person communication skillsProven ability to work cross-functionally, building and maintaining trust with internal stakeholders.Bachelors degree or equivalentEntrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.High attention to detailNice to haves:Prior experience at an early/growth stage startupStrong quantitative background (eg science, engineering)Youre passionate about technology, energy and/or the environmentBenefits:Were committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.Youd be a part of a rapidly growing team of over 140 with expertise across energy, technology, marketing, and operations.Be part of a growing technology start-up that will shape the future of renewable energy in AUFlexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBDEquitable gender-neutral parental leave policiesAn external Employee Assistance Plan (EAP) for mental health supportCompetitive salary and shares options in AmberAnnual Learning & Development budget to support your personal growth$140,000 - $160,000 a yearSalary rangeis quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation.This is a permanent full time role to be based in Melbourne.We have an office in the Melbourne CBD, where we work flexibly between the office and home. If this kind of work gets you excited, we''d love to hear from you!Even if you dont meet 100% of the requirements listed above, we still encourage you to apply. We''re open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. How to Apply:To apply please submit your CV and a cover letter. In your cover letter, please answer the following question:- What is the best customer experience you have ever experienced and why? Hiring Process:Our hiring process will be as below:- A screening interview with our talent team (Video Meeting - 30 minutes)- A live case study interview with Director of Operations (Video or In-person Meeting - 45 minutes)- An in-person interview (60 minutes) which will include:- a chat with the hiring manager (Director of Operations) - 30 minutes- followed by a chat with 2x direct team members - 30 minutes- A final chat with our CEO (Video Meeting) - 30 minutesWe promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.Only shortlisted candidates will be contacted and applications will be accepted only from candidates already based in Australia!No recruitment firms please. We''ve got this! #J-18808-Ljbffr