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Join to apply for the Principal Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Principal Business Analyst role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$149,739.00/yr - A$173,174.00/yrPrincipal Business AnalystFull-Time (35hpw) Temporary to June 2028Salary Range $149,739 - $173,174 + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.You''ll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.Key responsibilities:Collaborate with multiple stakeholders across agencies, facilitate workshops to gather information and gain endorsement for requirements.Set priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to product scopeReverse engineer and document complex database and legacy systemsAbility to analyse and understand complex data relationshipsAbility to make viable recommendations for service improvementsWork within an agile team to design and deliver new products or services, and support continuous improvementLead the analysis and understanding of CRM systems to drive business and customer-focused initiatives.Provide expertise in payment and billing systems to support financial and operational objectives.Manage and support legacy products, ensuring operational continuity while planning for system modernization.Lead the migration of legacy systems to microservices, ensuring alignment with the organization''s architecture and technical strategy.Collaborate with cross-functional teams to develop end-to-end products that are integrated with organizational goals and IT architecture.Offer insights and understanding of revenue systems and product types to ensure product alignment with business needs (preferred).To be successful in this role you will demonstrate:Experience working in fast-paced agile environmentStrong experience in managing and creating roadmapsStrong documentation skills, including ability to translate business requirements to stories with acceptance criteriaStrong experience in Agile Product Development - utilising relevant frameworks, methods and techniquesExperience of working in fast paced environment like start up organisations, MVP products, Solution Architecture and DesigningProven experience in business analysis, including systems migration and product development.Strong understanding of CRM, billing, and payment systems.Experience managing and transitioning legacy systems to modern architectures such as microservices.Ability to work closely with technical and business stakeholders to ensure alignment with organizational architecture.How to ApplyAn up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.About Revenue NSWRevenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:Flexible office location across NSWHybrid working, compressed hours and generous leave conditions, so you can make time for what countsAccrued Days Off (days in lieu) in addition to Annual LeaveOngoing access to industry approved self-learning toolsCareer agility including opportunities to work on different programsThe opportunity for meaningful work that matters to all of us in NSWCorporate wellbeing programs with access to Fitness passportSetting an example through commitment to inclusivityFurther InformationFor more information about the role, including access to the role description, click ''apply''Closing Date: Monday 4th August 2025 @ 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development, Information Technology, and Product ManagementIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xSign in to set job alerts for Principal Business Analyst roles.Redfern, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$800.00-A$800.00 3 days agoSydney, New South Wales, Australia 2 days agoSenior Business Analyst - Enterprise SolutionsSydney, New South Wales, Australia 1 day agoSenior Business Analyst (AI & Automation)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$130,000.00-A$145,000.00 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$950.00-A$1,000.00 6 days agoMillers Point, New South Wales, Australia A$100.00-A$113.00 5 days agoParramatta, New South Wales, Australia A$129,464.00-A$142,665.00 1 day agoProcess Excellence Lead Business Process AnalystSydney, New South Wales, Australia A$140,000.00-A$145,000.00 4 days agoSenior Business Analyst - InfrastructureBurwood, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 23 hours agoProcess Excellence Lead Business Process AnalystSenior Business Analyst (Temporary Opportunity up to 9 months)Sydney, New South Wales, Australia 6 days agoOld Toongabbie, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia A$150,000.00-A$170,000.00 6 days agoMillers Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$150,000.00-A$170,000.00 6 days agoAssociate Managing Consultant/Senior Business Analyst, Advisors Program Management-R-250823St Leonards, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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