Job Title

Mantra Chatswood, 10 Brown Street, Chatswood, New South Wales, Australia Req #5637Monday, 21 July 2025Situated within Chatswood''s business and shopping district, just north of Sydney''s CBD, you will find Mantra Chatswood. The property offers studio-style hotel rooms, as well as one and two bedroom apartments and a heated indoor lap pool for guests to enjoy. On your days off, enjoy the Harbour from the perspective of Sydneys North Shore. Jump aboard the fairground ride, go on a culinary adventure to experience what the many caf and restaurants have on offer, or browse a local vintage market!PurposeAs General Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.Primary ResponsibilitiesManage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targetsBe responsible for leading and developing your team to ensure the hotels profitability and successBe instrumental in driving changes and improvements in performance and implementing strategies in line with business objectivesCreate and build strong relationships with key stakeholders, property owners, guests and regional shared servicesMaintain excellent product and service standards whilst maximising revenue and balancing expensesFocus on recruiting and developing a team that is engaged in driving a positive customer sentimentAct as a liaison within the local community, representing Accor and fostering community engagementSkills & ExperienceDemonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder managementYou create environments where your team are encouraged and motivated to be their true self each dayDisplay confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service qualityExperience and capability to drive financial growth through skilful & thoughtful strategyComprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the samePast experience working with body corporates in an MLR setting is desirableHold current Real Estate licence (Class 1) (advantageous, not crucial)ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide staysLearn Your Way-Support your career development with access to Accors industry leading training platforms, Accor Academy and TypsyBuild Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Mantra Chatswood, 10 Brown Street, Chatswood, New South Wales, Australia #J-18808-Ljbffr