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Marine & Defence Customer Solutions AnalystMarine & Defence Customer Solutions Analyst3 weeks ago Be among the first 25 applicantsDirect message the job poster from Viva Energy AustraliaTalent Acquisition | HR Business PartnerDo amazing workA career with Viva Energy is more than just a job. Its a chance to join a group of people dedicated to supporting Australias evolving energy and convenience needs. Were a leading retail, industrial and energy business, and weve been helping Australians reach their destination for more than 120 years.Our plans for the future support Australias energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.About Viva EnergyJoin a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because thats how we get the best outcomes.Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.Job DescriptionViva Energy is seeking a proactive and detail-oriented Marine & Defence Customer Solutions Analyst to manage the end-to-end ordering and invoicing process for our Marine and Defence customers across Australia and internationally. This is a unique opportunity to contribute to critical national infrastructure while working in a dynamic and supportive team.What Youll Be DoingManage the full Order-to-Cash (OTC) process for Marine and Defence fuel and lubricant deliveries, including Defence Fuel Installations (DFIs), commercial ports, marinas, airports, and remote locations.Coordinate with internal and external stakeholders including Defence Fuel Services Branch, UGL, third-party suppliers, Marine Account Managers, and Viva Terminal staff.Resolve pricing and documentation queries to ensure accurate and timely delivery and invoicing.Provide administrative support to Strategic Defence and Marine Account Managers:Create and maintain customer/vendor accountsUpdate master data and spreadsheetsProcess vendor invoices for Marine operationsResponsibilities & RequirementsStrong analytical skill, organised with high degree of attention to details, ability to collect, and analyse complex data sets.Proficiency in excel, Microsoft office applications and ERP systems.Ability to work well under pressure with a high volume of orders and emails.Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levelsAbility to adapt to changing priorities and manage multiple tasks concurrentlyEnsuring ADFs demands are met as per contractual KPIs.Processing/Reviewing of supplier invoices for pass-thru transactions. Reconciliation of supplier accounts and resolution of any account issues.Ensure timely response to customer and stakeholder inquiries and that a customer focused approach is always maintained including management of the Defence Orders and Invoices Inbox.QualificationsJDE experience preferred.Proven experience in a Customer Solutions or Accounts Payable roles, purchasing or supply chain.Well-developed interpersonal and communication skills to influence people working across internal and external interfaces.Ability to work as part of a virtual teamAdditional InformationWe welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.Please note: This role is being sourced through Viva Energy Australia, therefore we will not be accepting applications via external recruitment agenciesSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesOil and GasReferrals increase your chances of interviewing at Viva Energy Australia by 2xSign in to set job alerts for Customer Analyst roles.Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 5 hours agoMelbourne, Victoria, Australia 2 weeks agoCremorne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 2 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoSouthbank, Victoria, Australia 3 days agoCoburg, Victoria, Australia A$130,000.00-A$135,000.00 1 week agoMoorabbin, Victoria, Australia A$85,000.00-A$110,000.00 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 6 days agoSenior Manager, Scaled Customer Success APAC - RemoteMelbourne, Victoria, Australia 2 weeks agoClient Delivery Lead - Kraken DistributionMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$90.00-A$95.00 3 weeks agoMelbourne, Victoria, Australia A$90,000.00-A$100,000.00 1 day agoSenior Business Analyst (Customer Platforms)Melbourne, Victoria, Australia A$800.00-A$900.00 1 week agoMelbourne, Victoria, Australia 1 week agoDandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 weeks agoWere unlocking community knowledge in a new way. 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