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Join to apply for the Contact Centre Manager role at Apex Group Ltd1 week ago Be among the first 25 applicantsJoin to apply for the Contact Centre Manager role at Apex Group LtdThe Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youContact Centre ManagerBrisbane/ SydneyDescriptionThe Contact Centre Manager is accountable for managing the Contact Centre Teams to deliver all first point of contact for Apexs superannuation and redundancy trust clientsJob specificationManage the Contact Centre teams to deliver quality superannuation interactions ensuring adherence to industry best practice to clients, within the service standards agreed and provision of timely and accurate advice to ClientsManage resource allocation to meet varying workloads and client needs with clear communication to employee of position requirements, objectives, priorities and expectationsOversee monitoring and evaluation of customer interactions, ensuring adherence to standard and Compliance with legislative and trust requirementsEffectively build relationships and work with clients at all levels to translate their needs into a complete solutionReview Quality reports for each employee to ensure quality and compliance standards are met. Agree on training plans and further actions and development requiredEstablish and maintain good working relationships with clients and external service providersParticipate in training programs, including technical reading, to increase knowledge to provide improved support to team members and for dealings with both customers and service providersEnsure Incident and Complaint resolution and activities are undertaken together with adequate controls in placeSkills Required:RG146 Superannuation qualificationsExcellent knowledge of superannuation legislation and its impact on the business environmentPrevious experience in a similar role/ management experienceAcurity systems knowledge and experience (preferable)Commitment to high standards of client service with balanced focus on priorities of the businessStrong interpersonal and leadership skills with the ability to engage and motivate others, positively influence organisational culture and provide strong direction.Continual improvement mindset and a desire to strive and achieve optimal results.Well-developed PC skills eg. Word, Excel, Outlook with speed and accuracyWhat you will get in return:A genuinely unique opportunity to be part of an expanding large global business;Competitive remuneration commensurate with skills and experience;Training and development opportunitiesAdditional information:We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please visit Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Apex Group Ltd by 2xGet notified about new Contact Center Manager jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoContact Center (Call Center) Operations Manager - HybridBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoEight Mile Plains, Queensland, Australia 1 week agoBeenleigh, Queensland, Australia 3 weeks agoUpper Mount Gravatt, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 weeks agoEight Mile Plains, Queensland, Australia 4 days agoSenior Manager, Executive Support & OperationsBrisbane, Queensland, Australia 2 weeks agoNational Operations Manager - Contact CentreBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 4 days agoGeneral Manager Rail Management Centre and OperationsBrisbane, Queensland, Australia 1 week agoBSAL-Fleet Service Operations Manager QLDRocklea, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 5 days agoSouth Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 3 weeks agoEagle Farm, Queensland, Australia 4 days agoBrisbane, Queensland, Australia A$154,800.00-A$165,263.00 5 days agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia A$120,000.00-A$170,000.00 1 week agoBrisbane, Queensland, Australia 2 weeks agoTeneriffe, Queensland, Australia 1 week agoCarole Park, Queensland, Australia A$120,000.00-A$140,000.00 1 week agoSouth Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoSpa Sales & Operations Manager - VirginiaVirginia, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 5 days agoRegional Operations Manager Industrial GasesBrisbane, Queensland, Australia A$140,000.00-A$180,000.00 4 weeks agoSouth Brisbane, Queensland, Australia A$120,000.00-A$150,000.00 1 week agoWere unlocking community knowledge in a new way. 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