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Mortgage Broker / Senior Customer Experience ManagerMortgage Broker / Senior Customer Experience Manager3 weeks ago Be among the first 25 applicantsAt Liviti, were redefining the property buying journey. Combining technology, expert guidance, and personalised service to help Australians secure their dream homes or grow their investment portfolios.Now, as we scale to meet growing demand, we''re looking for a Mortgage Broker / Senior Customer Experience Manager to join our elite team. Youll play a key role in managing the front-end sales process, owning the client experience, and delivering tailored lending solutions that match each buyers unique goals.What Youll Be DoingAbout LivitiAt Liviti, were redefining the property buying journey. Combining technology, expert guidance, and personalised service to help Australians secure their dream homes or grow their investment portfolios.Now, as we scale to meet growing demand, we''re looking for a Mortgage Broker / Senior Customer Experience Manager to join our elite team. Youll play a key role in managing the front-end sales process, owning the client experience, and delivering tailored lending solutions that match each buyers unique goals.What Youll Be DoingCustomer Engagement & Lending StrategyAct as the first point of contact for new property buyers and investorsEngage with leads via phone, email, and digital channelsdelivering fast, personalised responsesPresent loan options clearly, helping clients understand and navigate their borrowing potentialBuild trust and rapport with clients through clear communication and expert guidanceSales Pipeline & ConversionManage and optimise the front-end sales pipelineensuring no opportunity is missedBook consultations and coordinate seamless handovers to the lending and property advisory teamTrack performance metrics and work proactively to increase conversions and service efficiencyCross-Team CollaborationPartner closely with Livitis sales, property advisors, and finance teamsHelp the credit and lending teams ensure quality and accuracy in every dealProvide input and insights that help improve service delivery and outcomes across the businessCustomer Experience & Continuous ImprovementIdentify and implement strategies to enhance the client journeyRefine internal processes to streamline workflows and increase impactMonitor feedback to ensure Liviti continues to set the benchmark for buyer experienceRequirementsWho You AreHome loan experience 5+ years in investment lending, mortgage broking, or bankingCustomer-obsessed You love guiding clients through complex journeysSales-savvy You know how to manage pipelines, close deals, and build trustDetail-oriented You stay on top of follow-ups, progress, and documentationConfident communicator You''re clear, concise, and build instant rapportProblem-solver You identify roadblocks early and help clients move forwardBenefitsWhy Join Liviti?Be part of a fast-growing real estate tech company thats changing the gameWork with a diverse client base from first home buyers to savvy investorsJoin a high-performance team focused on collaboration and resultsEnjoy career progression as Liviti continues to scaleAttractive salary package with generous commissions and bonusesRegular team events, training, and a supportive cultureSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionReferrals increase your chances of interviewing at St Trinity Property Group by 2xGet notified about new Senior Mortgage Broker jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia A$80,000.00-A$140,000.00 1 month agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoMortgage Broker Work Warm Leads. Maximise Settlements. Build Wealth Through PropertySydney, New South Wales, Australia A$80,000.00-A$100,000.00 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 months agoParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 1 day agoRamsgate, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr