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Join to apply for the Team Leader role at MUFG Pension & Market Services17 hours ago Be among the first 25 applicantsJoin to apply for the Team Leader role at MUFG Pension & Market ServicesA global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.Contact Centre Team LeaderAre you a natural leader with a passion for exceptional customer service? Join our dynamic Contact Centre team and inspire a group of front line customer service professionals to exceed service level agreements and quality benchmarks. In this role, youll shape the customer experience, drive continuous improvement, and foster a culture of performance and accountability.What Youll Be DoingLead & InspireBuild and mentor high-performing teamsDeliver side-by-side coaching and tailored feedbackCultivate a performance culture aligned with organisational goalsDrive Strategic FocusPartner with senior leaders to shape strategy and prioritiesChampion continuous improvement initiatives and best practicesForge strong relationships with stakeholders to deliver customer-centric solutionsOversee OperationsMonitor team resources to meet client needs and SLAsMaintain clear communication on procedural or legislative changesReview call and workflow case quality to uphold standardsDevelop Your PeopleIdentify training needs and provide ongoing support and mentoringParticipate in recruitment and performance management processesEmpower team members with growth and upskilling opportunitiesPromote a proactive risk and compliance cultureStay current on regulatory requirements and incident managementWhat You Will BringProven leadership experience in contact centres, customer service, or superannuationExceptional communication skills tailored to diverse audiencesStrong organisational aptitude with the ability to prioritise competing demandsPrior experience in Genesis Web Messenger will be highly regarded.A collaborative mindset and a drive for continuous improvementWhy Join UsShape the future of customer service in a leading financial services organisationCollaborate with a supportive leadership team and cross-functional partnersAccess professional development and growth opportunitiesEnjoy a positive, accountable culture where your ideas make an impactFlexible Hybrid Working Arrangement (50% in-office)Ready to lead with passion and purpose? 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