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Senior Manager, Onboard Service ExperienceSenior Manager, Onboard Service Experience1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About UsFounded in the Queensland outback in 1920, Qantas has grown to be Australias largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Groups main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, domestic, and international services.About UsFounded in the Queensland outback in 1920, Qantas has grown to be Australias largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Groups main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, domestic, and international services.Job DescriptionLead the strategy, design and execution of Qantas world-class onboard service experience, including service standards and all onboard equipment and amenities.Drive continuous improvement across service delivery teams, setting clear KPIs and collaborating closely with cabin crew and frontline teams.Permanent role based in our Mascot CampusOpen to sponsorshipWeve always been pioneers, and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.The Senior Manager, Onboard Service is responsible for shaping and designing the delivery of Qantas world-class onboard service experience. This senior role is responsible for service strategy, standards, and the development of all onboard items including dining equipment, amenities, and linen.Youll oversee service delivery performance, lead cross-functional collaboration, and manage a product range of over 3,000 onboard itemsensuring each enhances the customer experience and meets commercial goals. With 7 direct reports, this is a high-impact leadership position shaping Qantas hospitality vision and inflight experience.Key ResponsibilitiesShape and execute a world-class onboard service strategy.Oversee the development of integrated service protocols across all touchpoints.Product manages the loose equipment and serviceware portfolio across the airline including dining equipment, amenity and linenProvide strategic oversight and set performance standards and KPIs.Lead cross-functional teams to drive continuous service improvement.Define and drive the airlines hospitality vision in collaboration with the food and beverage team.Benchmark service standards and develop signature Qantas moments.Build and embed a transformative crew culture.Drive digital transformation efforts to enhance crew-customer interactions.Oversee the design and development of soft products, ensuring sustainability and operational efficiency.Youll Have10+ years experience in service strategy and delivery, preferably in the aviation industry.Strong leadership and team management skills.Excellent strategic planning and operational execution abilities.Ability to collaborate effectively with cross-functional teams.Strong communication and stakeholder management skills.Experience in digital transformation and technology enablement.Why Qantas?Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, weve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.Well support your wellbeing: Whether its learning to better support your own and others mental health, our interactive wellbeing app or your very own tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.Be a part of something special and play your part in the Qantas story get in touch today.Applications close Friday 27th JunePlease note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesAirlines and AviationReferrals increase your chances of interviewing at Qantas by 2xSign in to set job alerts for Senior Services Manager roles.Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 2 days agoSenior Strategic Partnerships Manager, Uber OneSydney, New South Wales, Australia 6 hours agoStrategic Partnerships Manager Commercial PartnershipsMascot, New South Wales, Australia 14 hours agoSydney, New South Wales, Australia 7 hours agoSenior Manager - Strategy and OperationsSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 hours agoMascot, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoKogarah, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoManager - Integrity Branch, Executive Level 2, Chief Counsel & IntegritySydney, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoMount Pritchard, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 22 hours agoSt Leonards, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 1 day agoStrategic Partner Lead (Enterprise Business Services)Sydney, New South Wales, Australia 9 hours agoAssociate Director, Strategic OperationsSt Leonards, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 hours agoExecutive Officer to Executive Director Corporate Services and CFOSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoHead of Resident Wellbeing & Customer ExperienceSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 hours agoWere unlocking community knowledge in a new way. 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