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Join to apply for the Executive General Manager, Operations role at Corporate Travel Management (CTM) AU/NZJoin to apply for the Executive General Manager, Operations role at Corporate Travel Management (CTM) AU/NZGet AI-powered advice on this job and more exclusive features.Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world!At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company''s values in mind; Connect, Deliver and Evolve.About The RoleAs the EGM Operations, you will be responsible for driving exceptional operational performance across our servicing teams. This pivotal role demands a deep focus on ensuring seamless service delivery, enhancing productivity, improving efficiency, and maximising supplier revenue. You will play a crucial role in leading and guiding operational teams to meet business objectives and achieve high customer satisfaction. You will work closely with key stakeholders, including the commercial teams, supplier relations, and leadership across the organisation, to ensure alignment and drive continuous improvement.Working closely with the EGM, Client Management, and the General Manager, Sales, this position contributes to the strategic direction and business success of the Australia and New Zealand region. Reporting directly to the CEO, the Executive General Manager, Operations, is a key executive leader dedicated to enhancing operational effectiveness, fostering innovation, and cultivating a capable, forward-thinking workforce.Responsibilities And DutiesThe Executive General Manager, Operations, is a key driver of operational excellence across ANZ, ensuring seamless alignment between business plans, key performance indicators (KPIs), and the overarching regional and global strategy. This executive role is responsible for optimising operational support and fostering a high-performance culture that delivers superior customer outcomes.As a senior leader within the ANZ Executive Team, this role is instrumental in shaping a forward-thinking, innovative, and agile operational framework that propels business success across Australia and New Zealand.Knowledge, Skills and AbilitiesLeadership Experience: A minimum of 10 years in senior leadership roles, managing large and complex customer-facing operations. You will bring a strong track record of operational excellence and strategic execution.Dynamic Leadership Style: Proven ability to work in a dynamic and often ambiguous environment. You will be a coach and mentor to your teams, leading by example rather than through traditional command-and-control methods.Collaborative Mindset: A natural collaborator with strong relationship-building skills. You will work effectively with operational teams and commercial/sales teams to drive outcomes.Proven Track Record: A history of successfully leading complex, global change management projects. Ability to influence stakeholders and deliver measurable results.Strong Communication Skills: Excellent communication skills, with a proven ability to actively engage with large teams in both virtual and in-person environments, and drive performance through clear and compelling communication.Innovation & Continuous Improvement: A passion for driving continuous improvement and innovation, always looking for ways to enhance customer experience and operational performance.Interpersonal Skills: Acts as a vital link between the leadership team and employees, demonstrating exceptional communication, emotional intelligence, and diplomacy when engaging across business units and various levels of the organisation.Education And ExperienceProven experience in an executive position driving business performance, for example: General Manager in a TMC, or another relevant roleSignificant experience in senior leadership or working with Executive roles (10+ years)Why CTM?CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.As a global organization CTM offers a range of employee benefits that you can access, including;Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefitsTraining and Development opportunitiesx2 Wellness/Chillout DaysBlended work arrangements with hybrid WFH flexibility2 Weeks extra leave - Purchase LeaveSeniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesTravel ArrangementsReferrals increase your chances of interviewing at Corporate Travel Management (CTM) AU/NZ by 2xGet notified about new General Manager Operations jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$200,000.00-A$210,000.00 14 hours agoHunters Hill, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$200,000.00-A$220,000.00 3 weeks agoBankstown, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$180,000.00-A$200,000.00 3 days agoGeneral Manager - Come lead with us at Paddo InnSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoRooty Hill, New South Wales, Australia 2 weeks agoGeneral Manager / Chief Executive Officer, Squash NSWGeneral Manager - Come lead with us at Darlo BarSydney, New South Wales, Australia 2 months agoGeneral Manager - ANZ Strategic Partnerships - MicrosoftSydney, New South Wales, Australia 2 weeks agoGeneral Manager - Organisational DevelopmentMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoSeven Hills, New South Wales, Australia 2 weeks agoGeneral Manager, Digital Customer GrowthSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoGeneral Manager - Tournament Revenue & Experience (Netball World Cup)Sydney, New South Wales, Australia 4 weeks agoGeneral Manager - Tournament Revenue & Experience (Netball World Cup)Millers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoRockdale, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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