Job Title

Join to apply for the Head of Customer Success role at Pulse Recruitment | Tech Sales & Cybersecurity RecruitersJoin to apply for the Head of Customer Success role at Pulse Recruitment | Tech Sales & Cybersecurity RecruitersGet AI-powered advice on this job and more exclusive features.Pulse Recruitment | Tech Sales & Cybersecurity Recruiters provided pay rangeThis range is provided by Pulse Recruitment | Tech Sales & Cybersecurity Recruiters. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$190,000.00/yr - A$200,000.00/yrHead of Customer Strategy & DeliveryOwn the customer journey. Lead a high-impact team. Shape the future of work.Our client is a fast-growing SaaS company on a mission to bring transparency, trust, and accuracy to employee pay. Backed by powerful data and expert services, they work with some of Australias largest employers to ensure their people are paid correctly, every time.As they scale, theyre looking for an experienced and commercially minded leader to step into the newly created Head of Customer Strategy & Delivery role. Youll take full ownership of the end-to-end customer experience for their enterprise clients (1,000+ employees), leading the charge from first engagement through to long-term success.This is an opportunity to join a high-growth business at a defining moment. Youll sit on the leadership team, shape strategic direction, and directly influence how the platform and services evolve as the company scales.What Youll Be Responsible ForCustomer Success & DeliveryLead the full customer lifecycle, from proof of concept and onboarding through to long-term retention and growth.Build and manage a high-performing team of business analysts and delivery professionals.Maintain strong relationships with senior stakeholders in key accounts, delivering measurable value at every stage.Translate complex payroll and compliance outcomes into clear, actionable insights for clients.Drive client satisfaction, expansion, and long-term retention (NPS and beyond).Operational & Commercial ImpactOwn delivery performance across both SaaS and services: revenue, utilisation, and profitability.Build scalable systems, processes, and team structures to support delivery at pace.Work closely with cross-functional teams across Product, Engineering, Sales, and Data to continually improve outcomes.Support internal operations (legal, HR, finance) alongside external partners.Strategic LeadershipBe the voice of the customer across the business, from product development to broader company strategy.Lead the evolution from a services-heavy model to a SaaS-first approach, without compromising value or impact.Play a key role in shaping company culture, structure, and decision-making as part of the senior leadership team.What Were Looking ForExperience leading customer-facing teams in SaaS, HR tech, or consulting/professional services.Strong track record working with large enterprise clients in complex environments. Any exposure to payroll, compliance, or industrial relations is a major plus.A commercial mindset: you can balance client satisfaction with scalable, profitable delivery.Comfortable working across functions, using data, tech, and insights to drive better outcomes.A natural leader; resilient, hands-on, and excited to help build something meaningful.Experience with contracts, HR ops, or finance admin is useful, but not essential.MUST HAVE: Australian work rights, no sponsorship available for this position.Why This Role Stands OutBe part of a purpose-led company tackling complex, real-world problems.Join a smart, passionate, values-driven team who care deeply about what they do.Play a pivotal role in shaping the future of the product, the team, and the company itself.Enjoy flexibility, autonomy, and a hybrid working environment.Competitive salary with strong performance upside.Ready to make your mark?If you''re a strategic leader who loves driving impact and scaling success, we''d love to hear from you.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Management, and SalesIndustriesProfessional Services and Business Consulting and ServicesReferrals increase your chances of interviewing at Pulse Recruitment | Tech Sales & Cybersecurity Recruiters by 2xGet notified about new Head of Customer Success jobs in Sydney, New South Wales, Australia.Director, Loyalty Strategy Consulting SalesSt Leonards, New South Wales, Australia 22 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoDirector of Account Management (Dubai Based)Sydney, New South Wales, Australia 1 month agoFrontline Operations Director (Affirmative measure Aboriginal and Torres Strait Islander employment)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoStrategic Account Director Digital, Data & DecisioningNorth Sydney, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoHead of Business Development Velocity PartnershipsSydney, New South Wales, Australia 3 weeks agoHead of Growth Business Development & PartnershipsSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoDirector, Signature Success, Solution EngineeringSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 22 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr