Job Title

General Dental Receptionist/Treatment PlannerPosted: 30/06/2025Closing Date: 30/07/2025Job Type: Permanent - Full TimeLocation: Smile SolutionsJob Category: Administration, Customer ServiceSmile Solutions, "Melbourne''s Home of Dentistry", is Australias largest and most renowned dental practice, located in the Manchester Unity Building in Melbourne''s CBD. We occupy four levels, significant within the art deco movement and Australia''s architectural heritage.Job DescriptionThe OpportunityOur general practice team is seeking a Treatment Planner/Receptionist to join our large, multidisciplinary practice, which includes over 80 practitioners such as board-certified specialists, general dentists, hygienists, and oral health therapists. We support graduate dentists through a dedicated program refined over 25 years.We are looking for a customer service expert with excellent communication skills to support our patients and work closely with our General Dentists. This role offers significant career growth and contribution opportunities.The RoleAs a Treatment Planner, you will be part of our reception team, handling front-of-house activities and providing administrative support in treatment planning. Your responsibilities include:Treatment planning and coordinationManaging appointment schedulesProcessing HICAPS claims and managing accountsLiaising with patients and practitionersData entry and mailing tasksSupporting projects and administrative tasks as requiredDesired Skills and ExperienceThe ideal candidate will demonstrate:At least 2-3 years of experience in the dental industryStrong knowledge of cosmetic and general dentistryProficiency in dental practice management software (experience with Dental4Windows (D4W) is a plus)High initiative and motivationExcellent and adaptable communication skillsProfessional appearance with a warm, mature demeanorEfficiency in prioritizing, multitasking, and applying common knowledgeBenefits of Working at Smile Solutions:60% staff discount on dental treatments for staff and their children20% discount for partners, spouses, family, and friendsPrime Melbourne CBD location, 5-minute walk from Flinders Street StationQuarterly staff events and social activitiesSeasonal AFL ticket offers at MCG and Marvel StadiumSupportive and nurturing environmentRemuneration is negotiable and based on experience. This position offers future growth and professional development. To be considered, please submit your CV and cover letter below. #J-18808-Ljbffr