Job Title

In a NutshellAs Housekeeping Supervisor you will ensure that the room attendants are supervised on the floor, and rooms and corridors are cleaned and serviced to the required standard. You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail. You will be instrumental in creating a home away from home for our guests.Package DescriptionAnd now for the good stuffHospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage Employer.29 days holiday (increasing with length of service)50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesEAP provided by HospitalityActionHospitalityEssentials discount platform giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guidesMeals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funThe Housekeeping Supervisor will be responsible forAssisting in ensuring the department runs smoothly when the Head Housekeeper is absent.Ensuring vacant bedrooms are checked to the required standard before given back to reception.Ensuring serviced rooms are spot checked every day to ensure they are being serviced to the required standard.Ensuring new room attendants are trained on cleaning and servicing bedrooms to the required standard.Compiling the room attendants'' work lists and rotas in the absence of the Head Housekeeper.Attending training sessions as and when required.Reporting any maintenance needed in roomsCarrying out cleaning and servicing of bedrooms from time to time.Ensuring uniform standards are adhered to at all timesEnsuring all guests'' requests are placed in room, i.e. robes, extra beds, cots, fridge, kettle, iron and ironing board, tea/coffee trays, fan, plus items that should already be in there.Checking bedspreads, curtains and all other soft furnishings for repair and stains are deal with accordingly,Check carpets for repair and stains and liaise with the Head HousekeeperThe Ideal CandidateAre you right for us?Our successful Housekeeping Supervisor will have;Previous Housekeeping Supervisory experience from within a luxury hotel environmentKnowlegde of the luxury hotel market and associated standard levelsA natural desire to exceed the expectations of guests and colleaguesA proactive stance to always look to improve standards and serviceAn innovative and inspiring approach with a keen eye for detailGreat organisational skillsEffective communication skillsA confident, warm and welcoming personalityImpeccable grooming, flexibility in attitude, approach and working hours (to include weekends and evenings)About The CompanyAre we right for you?We expect a lot but well give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.We want people people. Youve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then were not for you.You have to put your heart into it. When you tell a guest youre happy to help, you have to mean it. #J-18808-Ljbffr