Job Title

Front Office Guest Service Agent (Full Time or Part Time) - InterContinental PerthInterContinental Hotels & Resortsis one of the world''s leading hotel companies. Present in over 100 countries, with more than 6,000 hotels globally.You''ll know some or all of our 19hotel brands. They are some of the best known and most popular in the world, for exampleInterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza, Regent, Six Senses, Hotel Indigo, and Voco.InterContinental Perth City Centre openedin October 2017 and is a 240-room design orientated hotel in the heart of Perth''s CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centrewe are here to make our each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for afull time or part time Guest Service Agentwho can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:As aGuest Service Agentin Front Office you''ll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.Every day is different, but youll mostly be:Kicking off truly memorable guest experiences with the warmest of welcomesAcknowledging IHG One Rewards Club members and returning guests in person or over the phoneTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessStaying one step of our guests needs to anticipate requests and offer tailored recommendationsBeing our guests trusted contact helping with everything from bill issues to restaurant recommendationsWhat we need from you:The successful candidate willhave excellent personal presentation, positive energy,with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera. The idealcandidate will also havesimilar Front Office / Reception experience inan luxury environmentfocused on attentive guest service.A candidate must also...Have the legal right to work in Australia without limitations or restrictions.The ability to work shifts, including on evenings, weekends and public holidays.What you can expect from us:Youll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journeyFree duty meal daily from staff canteenDiscounted CBD carparking accessLaundered uniform suppliedPaid birthday leave - hip hip hooray!Paid parental leaveProactive paid wellness and mental health daysSome of the best colleague discounts across our IHG Hotels for accommodation, food and beverageA massive colleague discounts platform for all your favorite brands and retailersMost importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. #J-18808-Ljbffr