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About the Role:Customer Service is our priority and is the driving force behind our vision and values. With more people relocating across the country and the globe, our services are in high demand. We are seeking an enthusiastic Move Coordinator to coordinate client household moves, who can listen to and respond to domestic clients'' service needs.The Move Coordinator, reporting directly to the Branch Manager, is responsible for ensuring the end-to-end management of moving clients'' personal household goods through efficient administration, document control, and system maintenance.Key Responsibilities:Deliver superior customer service by addressing client inquiries and coordinating relocation service bookings.Ensure accurate invoicing and timely receipt of payments for services rendered.Foster professional and effective relationships with clients, the Kent Sales & Operations team.Resolve customer service issues and escalate when necessary.About You:You should have experience managing service delivery to clients in a fast-paced environment, with success in managing client expectations and developing strong client and inter-departmental relationships quickly.Additional Skills and Qualifications:Advanced computer skillsStrong verbal and written communication skillsAbility to prioritize workloads and meet deadlines with minimal supervisionProven track record in managing client expectations in a service environmentStrong client relationship-building skills, especially over the phoneExcellent problem-solving skills and attention to detailGood financial knowledge and invoicing experienceExperience with travel, accommodation, or related bookings is advantageousMinimum of 2 years'' experience in a similar role within a medium to large-sized companyWe value potential over perfect fit and focus on training and development. If you''re seeking a career, you''re in the right place!About Us:Kent is an Australian success story that began over 75 years ago as a family business and has grown into an award-winning organization with over 400 employees across nearly 20 locations. Our high-performing yet fun-loving teams include our tech department, marketing, and more. We are proud of our heritage and our culture of innovation and industry leadership.Benefits:Competitive salary plus superannuation and incentivesKent CARE Program supporting staff wellbeing and mental healthEmployee reward platformsSalary packaging and salary sacrificing optionsEarly wage accessCorporate discounts on utilities and health insuranceStaff discounts on storage and removal servicesNovated leasingCompany-wide recognition programsInclusive and equitable workplace cultureRecent $2M investment in digital technologyExceptional onboarding experienceMany roles filled internally, promoting from withinVarious career development opportunities across diverse business areas #J-18808-Ljbffr