Get AI-powered advice on this job and more exclusive features.This range is provided by Redwolf + Rosch. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$39.00/hr - A$45.00/hrDirect message the job poster from Redwolf + RoschConnecting the best candidates to the best companies in digital, engineering, marketing, business services and tech.Help Desk Support Officer (Day Shift)Manage incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.4 month contract (AS03)- immediate start - day shiftExcellent onboarding and training to ensure success!The CompanyJoin a progressive government organisation delivering vital digital and ICT support services across a diverse range of business areas. We are committed to customer service excellence, operational efficiency, and continuous improvement in how technology supports the work of our stakeholders.You''ll be part of a collaborative and experienced ICT team that plays a key role in supporting critical systems and services used daily across the organisation.The RoleWe are looking for a skilled and customer-focused Service Desk Officer to join our ICT Service Desk team. You will be the first point of contact for users needing technical support and assistance. The role involves managing incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.Youll report to the Service Desk Manager and collaborate with internal teams and external vendors where necessary.Responsibilities:Provide timely and professional first-level ICT support via phone, email, and service management systemsLog, track, and resolve technical issues and service requestsMaintain regular communication with users and ensure accurate documentation of all interactionsTroubleshoot standard desktop applications and hardware to achieve high levels of first-call resolutionEscalate complex issues to relevant teams while maintaining ownership until resolutionContribute to documentation, knowledge bases, and service improvementsSupport team KPIs and service level agreements through disciplined workflow and attention to detailYouYoure a clear communicator and problem solver with a strong focus on customer satisfaction. You thrive in a fast-paced environment and enjoy being part of a collaborative team.What you need:Experience working in an ICT service desk or technical support roleExcellent communication skills, both written and verbalAbility to manage competing priorities and work under pressureProficiency with common desktop environments and support toolsA team-oriented attitude and commitment to continuous learningStrong attention to detail and confidentiality when handling informationITIL Foundation certification (desirable but not essential)Supportive team environment and professional cultureFlexible working arrangements and genuine work-life balanceOngoing training and development opportunitiesPublic sector career pathways and job stabilityOpportunity to contribute to critical ICT services supporting large-scale operationsApply NowIf you''re ready to join a dedicated team delivering impactful ICT services, we want to hear from you. Apply directly to this link to get your resume to Sheralee NOW!Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Redwolf + Rosch by 2xGet notified about new Service Desk Officer jobs in Adelaide, South Australia, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Service Desk Officer