Join to apply for the Customer Service Representative role at FoundeverContinue with Google Continue with GoogleJoin to apply for the Customer Service Representative role at FoundeverGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleAbout UsAbout UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the worlds leading brands by delivering seamless customer experiences in the moments that matter.At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.About The RoleAs a Customer Service Representative, youll join a team of dedicated professionals passionate about delivering exceptional customer service. Youll play a key role in ensuring customer satisfaction through effective problem-solving and communication.About YouWere looking for individuals with:Customer service experience (highly desirable)A genuine interest in banking or financial servicesStrong computer skills and the ability to navigate multiple systemsResilience and professionalism in a fast-paced environmentA Grade 12 qualification (or equivalent)Working Holdiay and Student visa holders are welcome!What You Will DoHandle inbound calls and assist with a variety of general banking inquiries, including:Providing account balancesReplacing debit and credit cardsUpdating personal informationResolving issues with online bankingInvestigating transactions and disputesManaging fraud inquiriesLogging complaints and capturing feedbackProvide accurate information and follow strict identification protocolsNote: This role does not involve sales or upselling.Training period (on-site)Weeks 13: Classroom training, MondayFriday, 9:00 am5:30 pm (NSW time)Weeks 47: On-the-job training, MondayFriday. Full-time availability between 8:00 am8:00 pm (NSW time) requiredFlexible rostersWe Offer Different Roster Options To Suit Your LifestyleSchool hours and split shifts availablePart-time and Full-time roesters availableWork-from-home opportunities available (conditions apply)*What We OfferFull-time comprehensive trainingPrivate healthcare policy discountsStaff perks access to platform with discounted products and servicesPerformance based incentives*Monthly social engagement activitiesImportant InformationDuring training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.If work-from-home is offered, youll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).Start your journey with Foundever today! Speak to our recruitment team to learn more.Terms and conditions apply.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Foundever by 2xGet notified about new Customer Service Representative jobs in Gold Coast.Ormeau, Queensland, Australia 2 months agoGold Coast, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 2 weeks agoMermaid Beach, Queensland, Australia 2 years agoGold Coast, Queensland, Australia 2 weeks agoOrmeau, Queensland, Australia 3 weeks agoOrmeau, Queensland, Australia 2 weeks agoBiggera Waters, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 2 weeks agoCustomer Success Account Manager Retention & Growth FocusSurfers Paradise, Queensland, Australia 1 week agoSouthport, Queensland, Australia 1 week agoSurfers Paradise, Queensland, Australia 3 months agoBroadbeach, Queensland, Australia 1 week agoStapylton, Queensland, Australia 2 weeks agoTweed Heads, New South Wales, Australia 1 day agoBroadbeach, Queensland, Australia 1 month agoMermaid Beach, Queensland, Australia 1 day agoUpper Coomera, Queensland, Australia 1 year agoCustomer Success Account Manager Retention & Growth FocusBroadbeach, Queensland, Australia 1 month agoAdministration & Customer Service OfficerBroadbeach, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Customer Service Representative