Job Title

Time left to apply: End Date: August 25, 2025 (23 days left to apply)Job requisition ID: JR143664Job Description:Friendly and supportive team environmentAbout the RoleThe Patient Services Clerk (PSC) provides essential administrative support and reception duties within a busy Emergency Department. You will utilize your excellent customer service skills to handle patient inquiries via telephone and in person in an efficient, courteous, and helpful manner. A key aspect of the role is ensuring patient confidentiality is maintained at all times.Create patient records and complete all necessary information accurately according to current proceduresAdmit and discharge patientsMaintain high standards of customer service and professionalism when answering and directing phone callsTake payments for overseas patientsLiaise with patients, doctors, nurses, and other team membersRun reports and prepare medical records for scanningThe classification for this position is HS1 - HS17 ($58,442 - $64,610 per annum pro rata).Your ContributionPrevious experience in a similar role is requiredStrong attention to detail with the ability to multitaskExcellent customer service and communication skillsAbility to problem-solve and remain calm and polite under pressureWillingness to obtain a Nationally Coordinated Criminal History CheckWhat We OfferFocus on wellbeing initiatives, including regular events and programsConfidential, solutions-focused employee counselingEncouragement of a healthy work/life balanceOpportunity to join Fitness Passport for access to various fitness facilitiesSalary Packaging options to increase your take-home payLocated in the heart of Fitzroy, close to cafes, public transport, and parkingDiscounts and promotions through our FoundationOpportunities for professional developmentA culture of continuous improvementAbout the Emergency DepartmentThe Emergency Department at St Vincents Hospital offers services to patients requiring emergency care, with 47 treatment areas including acute, short stay, fast track, resuscitation, and mental health and substance use services. The department fosters a supportive, multidisciplinary, and dynamic team environment.Working at St VincentsSt Vincents Hospital Melbourne (SVHM) is a leading teaching, research, and tertiary health service committed to values of Compassion, Justice, Integrity, and Excellence.ApplicationPlease attach your resume and cover letter. Shortlisting begins immediately, and the position may close early if a suitable candidate is found.We welcome applications from people of all backgrounds and abilities, reflecting our commitment to diversity and inclusion. For more information on our Aboriginal and Torres Strait Islander employment initiatives, visit our website.Note: The position requires compliance with health and safety legislation, including mandatory immunizations and COVID-19 vaccination as per government directives.Closing Date:24 August 2025, 11:59 pm #J-18808-Ljbffr