Job Title

In a NutshellWe''re actively seeking a Spa Assistant Reception Manager to join our team at the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing guest care standards and be responsible for the overall management of the spa reception desk to ensure all guests, members, and day spa visitors have an enjoyable experience.The role includes duty management shifts, guest relations, and managing feedback. The Spa operates seven days a week from 6:00am to 10:00pm, so flexibility and the ability to work various shifts are essential.Package DescriptionAnd now for the good stuffHospitality is all about looking after people, and we are committed to our team. We offer excellent training, development, and progression opportunities, along with benefits such as:Competitive salary, benefits, and above the Real Living Wage29 days holiday (increasing with length of service)50% Discount on food and beverage across all Exclusive propertiesSignificant discounts on room nights across all propertiesEAP provided by HospitalityActionHospitalityEssentials discount platform access to shopping discounts, cashback deals, and wellbeing resourcesFree meals on dutyRecognition and rewards schemesAccess to training and development programsFree gym access and classes where availableB Corp accreditation and commitment to sustainabilityFree downloads of newspapers, magazines, and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funHeres what the Spa Assistant Reception Manager will be responsible forEnsuring a smooth guest journey throughout the SpaMotivating and coaching the reception teamMaintaining a welcoming front of house environmentDeveloping processes and procedures with the Spa Front of House Manager for all operations, including SOPs, health and safety, and IT systemsUpselling retail and treatments to maximize revenueManaging duty shiftsThe Ideal CandidateAre you right for us?Passionate about delivering professional, efficient, and exceptional guest service with strong organizational skillsRelevant qualifications such as degree, HND, or Advanced GNVQAt least 1 year in a supervisory role in a similar environment, with experience in training, systems, financials, guest services, and health and safety managementFlexible and enthusiastic about the professionA team playerEligible to work in the UKAbout The CompanyAre we right for you?We expect a lot but offer a lot to the right people. Our main qualities are:Character be yourself at workPeople skills enjoy interacting with othersExtra effort go beyond the job descriptionHeart genuinely care about guest satisfaction #J-18808-Ljbffr