Job Title

Storeplay is Australias leading provider of retail technology, powering sensory experiences - music, digital signage, scenting and queue managementthrough the worlds only unified StoreplayOS platform and Retail Media Network. We partner with marquee retailers across ANZ and an expanding roster of global powerhouse brands.We live and breathe music & technology in a culture that is honest, forthright and deeply collaborative. Together we aim to make a positive impact for our clients while pushing the industry forward.Role DescriptionThis is a full-time, on-site role for a Customer Support Representative located in Malvern, VIC. The Customer Support Representative will be responsible:Front-Line Support Provide friendly phone, email and instant-chat help for clients across AU, NZ, Asia and the US.Diagnose & Troubleshoot Remotely identify software or hardware issues, deliver clear work-arounds and outline realistic time-frames for a permanent fix.Ticket Ownership Act as the customers advocate from first report to resolution, collaborating with engineering and ops to meet our SLA targets.Media Player Management Configure, ship and commission Storeplay media players; remotely monitor performance and escalate trends before they become outages.Hands-On Hardware Build new units, test returned devices to determine root cause of failure, and feed insights back into product and process improvement.Continuous Improvement Spot recurring issues, document playbooks and share learnings so the whole team can respond faster next time.Previous Experience & Qualifications2+ years of phone based Customer and Technical Support experience is essentialCustomer Support, Customer Service, and Customer Satisfaction skillsProven ability to troubleshoot and resolve customer issuesExcellent interpersonal and problem-solving skillsAbility to work effectively in an on-site environment in Melbourne, VICA high school diploma or equivalent is required; further education in related fields is preferredSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at Storeplay by 2xGet notified about new Customer Support Representative jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks agoMelbourne, Victoria, Australia 1 week agoDandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 weeks agoMelbourne, Victoria, Australia A$74,360.00-A$74,360.00 1 month agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoAltona North, Victoria, Australia 6 days agoEssendon, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 20 hours agoKnoxfield, Victoria, Australia 4 weeks agoJunior Customer Support Specialist - Workflow MaxMelbourne, Victoria, Australia 2 months agoMoorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month agoDandenong, Victoria, Australia A$65,000.00-A$68,000.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoTruganina, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoCustomer Service - Accounts Administration Melbourne - Northern SuburbsCustomer Service Specialist - Car Seat InstallerKeysborough, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 9 months agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr