Job Title

Join to apply for the Premier Customer Care Representative role at FedEx AustraliaJoin to apply for the Premier Customer Care Representative role at FedEx AustraliaGet AI-powered advice on this job and more exclusive features.Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issuesBuilds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectationsEffectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concernsPartners with management to develop and implement strategies for improving customer satisfaction and retentionPerforms other duties as assignedMinimum EducationSecondary education or equivalentMinimum ExperienceAt least two (2) years of relevant work experience in customer service and interactionFor Associate level, prior experience is not requiredFor Senior level, at least three (3) years of relevant work experience in customer service and interaction is requiredKnowledge, Skills And AbilitiesGood knowledge of Microsoft / Office PCStrong problem-solving skillsGood written & verbal communicationPreferred QualificationsPay Transparency:PayAdditional Details:Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants Have Rights Under Federal Employment LawsKnow Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesFreight and Package TransportationReferrals increase your chances of interviewing at FedEx Australia by 2xSign in to set job alerts for Customer Care Representative roles.Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$70,000.00-A$90,000.00 4 hours agoSydney, New South Wales, Australia 3 days agoCustomer Service Specialist - Dispute OperationsSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 3 days agoMcmahons Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 5 days agoBlacktown, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 months agoCustomer Service Representative - 12 months contractMacquarie Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoNorth Ryde, New South Wales, Australia 2 weeks agoCustomer Service Representative - Business Process OfficeParramatta, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 hours agoRevesby, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 1 month agoCustomer Service Representative, 12-Month ContractSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoHomebush, New South Wales, Australia A$34.00-A$38.00 1 day agoArndell Park, New South Wales, Australia 1 month agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr