Job Title

Make a difference as a Client Service Consultant.WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.Your RoleWe have an opportunity for a Client Service Consultant to join our community-minded WFI family.Youll work with new and existing valued clients and assist them with their insurance needs. Youll need a customer-first approach, so we can continue building on our goal of being Great people to knowoffering insurance you can shake hands with. If youre looking for the next step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.Based in Jagera Giabal and Jarowair Country (Toowoomba), this permanent opportunity requires full-time availability Monday to Friday (8.30am-5.30pm)During your first 6 months, youll complete the ANZIIF Tier 2 General Insurance Compliance certification. Youll be working from an WFI office during this time to ensure you get the supervised training you need. Hybrid work arrangements will be considered after this period subject to business requirements.On OfferJoining IAG youll have access to:1. Boosted superannuation with 13% as standard2. Up to 50% off personal insurance3. 5 myLeave days per year on top of annual leave4. Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers5. Dedicated career growth programs, including the award-winning IAG Academy6. Discounts on every day and special occasion itemsAbout YouBeing part of the team, youll need a high level of communication, empathy and resilience. In return, youll be part of making a difference to the local communities. Tech-savvy and confident using multiple systems and platforms simultaneously Confident with the ability to make decisions and work within business guidelines and processes Well-developed rapport building, active listening, and communication skills Demonstrated ability to work autonomously, use initiative, and have good attention to detail Strong customer service skills from face-to-face or phone-based roles Reliable, accountable, and always looking for ways to improve and grow in your roleAbout UsAs part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.Were ready for you. Apply today. #J-18808-Ljbffr