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Reservations Consultant Hamilton Island | Cruise WhitsundaysReservations Consultant Hamilton Island | Cruise Whitsundays4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Journey Beyond. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$29.00/yr - A$30.00/yrAbout Cruise WhitsundaysCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.Cruise Whitsundays also operates Australia''s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises to our sailing adventures to our world-renowned underwater accommodation, there''s no better way to experience the Whitsundays, and you won''t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.About Journey BeyondAustralia''s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond''s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About The RoleWe are looking for a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant. This is a permanent, full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will serve as the first point of contact for our customers, assisting them with enquiries and helping them book their ideal experiences. This role is based at Hamilton Island Marina and requires you to either reside on Hamilton Island or commute daily from the mainland.Key responsibilities for this role include, but are not limited to:Keep up to date with all Cruise Whitsundays products, timetables, promotionsThe accurate input/management of email, phone, web chat and direct bookingsCorrectly processing booking payments and correctly finalising EOD cash upsChecking and finalising QA bookings including applying promotionsAccurately booking third party providersStay up to date Reservations Policies and ProceduresPrepare necessary paperwork/manifests for the following days operationRespond to customer feedback in accordance with Policies & ProceduresAbout YouThe ideal candidate for the Reservations Consultant role is a passionate individual with excellent communication skills and has a strong guest service orientation. You thrive in a fast-paced environment and enjoy helping others plan their perfect experiences. With a positive attitude and a keen eye for detail, you are skilled at handling enquiries and bookings efficiently. Your organisational skills enable you to manage multiple tasks while maintaining a high level of accuracy. You are a team player who embraces collaboration and is committed to upholding our values.To be successful in this role, you will have/be the following:Strong customer service and sales skills, with a natural ability to convert enquiries into bookingsProficient with MS Office and confident in using technology and communication devicesExcellent written and spoken communication skills, with a solution-focused approach to problem-solvingAbility to multitask and manage competing priorities effectivelyA high-energy, motivated team player who enjoys working collaborativelyHigh attention to detail and a commitment to delivering outstanding service; familiarity with Custom Linc or similar reservation platforms is desirableFamiliar with Customlinc or similar reservation platform (desirable)RequirementsRequirementsMinimum 1 year''s customer services/sales experienceAustralian driver''s License (desirable)Certificate II in Tourism or Business Admin (desirable)BenefitsGenerous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseDiscounts at the Cruise Caf & BarDiscounts at the bar on board vesselsFree public transportSalary sacrifice remote area benefitsApplications will be reviewed and progressed as they are received, so don''t wait, apply now!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Journey Beyond by 2xGet notified about new Reservations Consultant jobs in Airlie Beach, Queensland, Australia.Were unlocking community knowledge in a new way. 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