Job Title

Company DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees worldwide. More than 65 million members benefit from the group''s complete loyalty program, ALL - Accor Live Limitless. Job DescriptionWe are currently seeking a service superstar with a passion for motivating a team to join our dedicated Housekeeping Team as Housekeeping Supervisor. We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane. As our next Housekeeping Supervisor, you will: Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department as required. Assist the Head of Department with the productivity, motivation, and development of all line team members within the Housekeeping department. Be accountable for maintaining the productivity of the department within budgetary guidelines. Coordinate all work activities on a shift-to-shift basis, ensuring all procedures are followed and daily tasks are completed according to company standards. Conduct daily departmental meetings to brief team members on activities and discuss issues relevant to the shift. Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts. Assist in preparing housekeeping rosters, ensuring an optimum number of team members within budgetary guidelines and understanding visa conditions and working rights. Assist in recruiting and selecting team members for the department when required. Organize skill training for housekeeping team members in conjunction with Talent and Culture. Implement strategies to increase productivity and morale within the department in conjunction with the head of department. Communicate with all departments on the property to ensure smooth workflow. Prepare accurate reports as required by the head of department. Conduct regular checks of all property areas to ensure facilities are cleaned and maintained according to Work Health and Safety regulations. Assist in controlling housekeeping inventory, including chemicals, linen, supplies, and uniforms. React professionally and promptly to guest complaints, ensuring follow-up and informing the Executive Housekeeper. Recommend strategies to improve guest comfort and experience. Maintain grooming standards of team members daily. Liaise with the Front Office Manager and Maintenance Department to ensure quick room turnovers. Coordinate with outside contractors regarding laundry and cleaning materials in the absence of the Executive Housekeeper. Participate in scheduled training and development programs and attend departmental meetings. Conduct timely performance appraisals for housekeeping team members. Assist guests with inquiries and complaints, providing accurate information about property facilities and features. Follow correct procedures for all lost property items and ensure team members are aware of these procedures. Ensure all amenities, chemicals, and equipment are handled according to specific instructions and WHS standards. Ensure all team members are trained in fire and emergency procedures and attend training as required. Qualifications Exceptional attention to detail with previous housekeeping leadership experience. Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality. A quick thinker who can ensure the smooth running of the day. Excellent grooming and presentation skills. A leader and team player, hands-on to support team success. Additional Information Base hourly rate $28.87, equivalent to $57,047.12 - $67,000 based on working days and penalties as per the Hospitality Industry General Award. #J-18808-Ljbffr