Job Title

Join Our Service Team in Mildura as a Customer Service AdvisorAre you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, dynamic environment? Were looking for a vibrant and enthusiastic Customer Service Advisor to join our service team at our dealership in Mildura, VIC.About The RoleThis is a full-time, Monday to Friday position, ideal for someone with a bubbly, engaging personality who enjoys working with people and managing a variety of tasks. As a key member of our front-line team, you''ll play an essential role in ensuring every customer receives the high standard of service we pride ourselves on.Key ResponsibilitiesDeliver empathetic and exceptional service to all customers, ensuring their needs are fully understood and metHandle service bookings and respond to enquiries via phone, email, and SMSSupport workshop productivity and performanceManage job costings and invoicing accurately and efficientlyProcess warranty claims in a timely and compliant mannerMaintain all reporting requirements and meet set KPIsIdentify and contribute to process improvements that boost efficiency, profitability, and customer satisfactionAbout YouPrevious experience in a fast-paced, customer-focused environmentExcellent organisational and multitasking skills, with strong attention to detailConfident in using software systems and communication toolsProactive, self-motivated, and able to work effectively in a teamExperience in a similar automotive or dealership service advisor role is highly regardedIf you''re ready to bring your energy, expertise, and customer service skills to a high-performing team, wed love to hear from you!Apply online or email your application directly to marketing@johnsonstrucks.com.au #J-18808-Ljbffr