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Manager Customer Service Centres Tablelands Cluster MareebaJoin to apply for the Manager Customer Service Centres Tablelands Cluster Mareeba role at Department of Transport and Main RoadsManager Customer Service Centres Tablelands Cluster Mareeba1 day ago Be among the first 25 applicantsJoin to apply for the Manager Customer Service Centres Tablelands Cluster Mareeba role at Department of Transport and Main RoadsGet AI-powered advice on this job and more exclusive features.Former Customer Services Branch -TMRThis position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.Are you passionate about helping people and looking for a meaningful role that leads teams across several close-knit communities? At the Department of Customer Services, Open Data and Small and Family Business (CDSB), were looking for a proactive Manager Customer Service Centres (Tablelands) to lead the delivery of Service Centre Operations within the Tablelands cluster.At the Customer Services, Open Data and Family and Small Business (CDSB), we''re looking for a proactive Manager Customer Service Centres (Tablelands) to lead the delivery of Service Centre Operations within the Tablelands cluster.You will lead teams who deliver various Queensland Government services, through multiple channels of service delivery. Your teams are the first face of a customer''s journey to process licensing and registration services, supporting other agencies like the registry of Births, Deaths & Marriages, and handling general enquiries. They deliver statewide services through online channels, and capacity to explore call operations as remote contact centre agentseach day is different and meaningful.As a key member of the team, you will provide strategic management of the Customer Service Centre (CSC) through the development of a framework for service delivery in areas of business operations, quality product/service and resource management to meet client needs. You will ensure client satisfaction is maximized through highly efficient, effective and courteous service by all staff. You will ensure that departmental legislation and policies are administered with consistency and fairness.As The Manager Customer Service Centre, You WillDevelop strategic, business and financial plans for the CSC to ensure the efficient, effective and timely delivery of products and services within a client focused best practice and balanced budget environment, in consultation with the Manager (Client Service Delivery).Oversee, lead and manage the operations of CSCs within area of responsibility continually monitor performance standards and achievements of the centres and take action to ensure effective operations are maintained.Provide quality service to customers and resolve specific customer problems in an efficient and courteous manner.Lead and manage the Customer Service Centre teams, including providing ongoing learning and development opportunities and actively manage employee performance.Provide expert advice and interpretation to staff on policy and procedures within a wide legislative and system framework, to ensure consistent standards of product and service delivery.In Return We Offer a Range of Benefits Which Include:A competitive remuneration package including Employer Superannuation contributions up to 12.75%Five weeks annual leave and annual leave loading of 14%Salary packaging arrangementsLearning and development opportunitiesAccess to study assistance programsWellness ProgramEmployee Assistance ProgramWork/life balance, variety and flexibilityWe celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.Please refer to the role description and applicant guide for further information.Former Customer Services Branch -TMRThis position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover allApplications will remain currenr for 12 months.Job Ad Reference: QLD/651683/25Closing Date: Friday, 15 August 2025Occupational group ManagementSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Department of Transport and Main Roads by 2xGet notified about new Customer Service Center Manager jobs in Cairns, Queensland, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr