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Join to apply for the Technical Support Specialist role at PeoplebankJoin to apply for the Technical Support Specialist role at PeoplebankThis major international electronics manufacturer is seeking an experienced level 1 Technical Support Specialist to work within their Network Operations Control Centre (NOC), a 24/7 single point of contact to all managed and support services customers.A range of proactive activities are coordinated by the NOC including preventative maintenance, system upgrade and other optimisations activities.Details12 month initial contract with view to extend (ongoing requirement)Based in Burwood East (no hybrid working arrangements)$38 per hour+ Superannuation (plus shift allowance & penalty rates for overtime)24/7 rotating roster 12 hour shifts, commencing 6am or 6pm4 days on, 4 days offResponsibilitiesAs a first point of contact you will be responding to phone calls and email requests received in the NOC by Incident logging, troubleshooting and restoring service. Ensuring that Service Level Agreements are met at all timesEscalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.Acting as the first point of contact for any Network/Subscriber related problemsDevelop good customer relationships through excellent customer serviceRequirementsCustomer service experience and very strong communication skills are mandatory for this roleAbility to pass police checkMust have access to a car to commute to work at 6am or 6pmAbility to follow the rotating roster outlined above1 3 years of experience working in a similar roleTechnical Background/understandingUnderstands basic security conceptsITIL Framework basic networking and security concepts also a bonusNext stepsThis role is moving very quickly, so please apply ASAP with your CV (no cover letter needed) using the ''Apply Now'' button.For more information or a confidential discussion, please contact Clancy Morris-Dalton on Clancy.Morris-Dalton@peoplebank.com.au quoting reference 266791.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Peoplebank by 2xGet notified about new Technical Support Specialist jobs in Melbourne, Victoria, Australia.Coburg, Victoria, Australia A$60,000.00-A$65,000.00 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia A$77,000.00-A$78,000.00 1 week agoApplication Support Specialist Investments TechnologyMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$60,000.00-A$80,000.00 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$65,000.00-A$80,000.00 3 days agoMelbourne, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 1 week agoKeysborough, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoParkville, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoKeysborough, Victoria, Australia 3 days agoSouth Melbourne, Victoria, Australia 1 week agoExpression of Interest: ICT Support Technician / Specialist Technician - Multiple positions across VictoriaSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$65,000.00-A$72,800.00 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$60,000.00-A$70,000.00 5 months agoExpression of Interest: ICT Support Technician / Specialist Technician (Regional Opportunities)Southbank, Victoria, Australia 23 hours agoMelbourne, Victoria, Australia 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr