Our Vision is a better tomorrow where all people can belong.As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.About the CentreHorsham Aquatic Centrerun over 50 group fitness classes each week, offer swimming lessons to people of all ages and abilities, and provide childcare services in a safe and engaging environment.The Horsham Aquatic Centre is owned by the Horsham Rural City Council and managed by YMCA Victoria.About the roleAs a Customer Service Officer at Horsham Aquatic Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer''s always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:Provide customers with sales solutions when enquiring about memberships and programsConduct centre tours with prospective membersFollow up customers and members as requiredPromote available programs and servicesAccurately receipt, process and balance customer paymentsThis is a casual position with an hourly rate of $30.44 + Super & Y Benefits.About youWith a focus on exceptional customer experience and always providing outstanding service, we will be looking for someone who is energetic, can help to create a welcoming environment and is enthusiastic about helping others.Working alongside our other Duty Managers and other Customer Service Officers, you will ensure smooth service and running of the facility overall.Qualifications & ExperienceHLTAID009 Provide Cardiopulmonary ResuscitationHLTAID011 Provide First AidPrevious experience in a similar role will be advantageousAt the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.auBenefitsAt the Y Victoria, we value our people. Working for us means youll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:Flexible working and rostering arrangementsOpportunities for career development and growthFree access to gyms, recreation, and aquatics centres across the stateFree access to the Virtual Y online health and wellnessHow to ApplyWorking for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. Ifthisis you, click the Apply button now.Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant. #J-18808-Ljbffr
Job Title
Customer Service Officer