Job Title

Guest Experience Expert (Service Experience)Join to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Guest Experience Expert (Service Experience)1 day ago Be among the first 25 applicantsJoin to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Get AI-powered advice on this job and more exclusive features.Additional InformationJob Number25104606Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-ManagementGuest Experience ExpertBeautiful location on the Elizabeth Quay waterfront5 minutes walk from Elizabeth Quay station and close to public transportFree Employee Duty MealsFree breakfast cereal, coffee and tea throughout the dayDiscounts on hotel rooms and food and beverage with Marriott InternationallyDiscounts on retail venues around the locationMarriott Life with the Works Paid Birthday Leave, Sabbatical Leave, and Paid Parental LeaveRecognition and wellbeing programsTraining and Career Development opportunities within an international brandEmployee activities and celebrations throughout the yearAbout The RoleDutiesGuest ServiceProvide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.Process all guest check-ins by confirming reservations, and issuing and activating room keys.Coordinate with Housekeeping to track readiness of rooms for check-in.Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest''s stay.Process all payment types such as room charges, cash, checks, debit, or credit.Service ExperienceOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.Answer, record, and process all guest calls, requests, questions, or concerns.Contact appropriate individual or department as necessary to resolve guest call, request, or problem.Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.ConciergeRespond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.Club ConciergeMonitor club lounge for seating availability, service, safety, and wellbeing of guests.Maintain cleanliness and condition of bar, bar unit, tables, and other tools.Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.Wash dishes and serving utensils as needed.Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas.Document pertinent information in department logbook.Forecast additional meal requirements and communicate special requests to the kitchen.Skills & ExperienceResponsible Service of Alcohol from Nationally Accredited Training provider (RSA)Im Alert Food Safety Certification (from City of Perth)Experience working in customer service role preferablePassion for customer serviceUnrestricted working rights for AustraliaOnly shortlisted candidates will be contacted to go through our selection process.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at The Ritz-Carlton Hotel Company, L.L.C. by 2xGet notified about new Customer Service Specialist jobs in Perth, Western Australia, Australia.Perth Airport, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 year agoPerth, Western Australia, Australia 2 weeks agoCanning Vale, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 57 minutes agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 day agoMurdoch, Western Australia, Australia 2 days agoCanning Vale, Western Australia, Australia 3 weeks agoSubiaco, Western Australia, Australia 1 week agoCanning Vale, Western Australia, Australia 1 week agoCustomer Service, Mishandled Baggage (Perth Airport)Perth Airport, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoHeathridge, Western Australia, Australia 2 weeks agoCanning Vale, Western Australia, Australia 1 week agoKarrinyup, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoWoodvale, Western Australia, Australia 1 day agoEntry Level Customer Experience RepresentivePerth, Western Australia, Australia 3 weeks agoCanning Vale, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 4 weeks agoHerdsman, Western Australia, Australia 3 hours agoEmbleton, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 day agoCustomer Care Roles Expression of InterestWilletton, Western Australia, Australia 6 days agoWest End, Western Australia, Australia 1 day agoGuest Experience Agent (Expert) - OvernightPerth, Western Australia, Australia 1 day agoJoondalup, Western Australia, Australia 23 hours agoPerth, Western Australia, Australia 1 month agoWere unlocking community knowledge in a new way. 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