Job Category: Administration and Office, Community Services and DevelopmentWho we are looking forOur Customer Experience Project Officer works collaboratively across the organisation to develop and deliver our Customer Experience (CX) Strategy. You''ll use customer feedback to identify improvements to our products and services, driving increased customer satisfaction and perceptions of value.This is a contracted 12-month, part-time position for 44 hours per fortnight, located at the Warrnambool office. It offers a salary of $88,863 to $96,615 p.a. pro rata plus superannuation.Job DescriptionWhat you''ll be doingOn a day-to-day basis, you''ll:Lead the development of customer understanding frameworks and processes throughout the business.Support the development of CX data and analytics approaches.Make recommendations for improvements within key customer journeys based on customer data and insights.Collaborate with internal stakeholders and third-party providers to build CX capability across the business.Desired Skills and ExperienceWhat youll bringWere looking for someone with:A strong background in CX or related disciplines such as customer engagement, marketing, user experience, data analysis, and service design.Excellent communication skills, with the ability to engage different stakeholders around improvements to systems and processes.Demonstrated ability to develop and maintain effective relationships with internal and external stakeholders.A proactive and innovative mindset, with the ability to balance strategy with hands-on implementation.For further details, see the position description available here.We look forward to hearing from you. If you have any questions, feel free to call Grace Rapoport (Manager Customer Experience) on 0429 146 216.What we can offerPutting people first comes naturally to us, and that includes the people we employ. Youll have every opportunity to make the most of your talents, broaden your experiences, and be rewarded for the great work you do.You''ll be offered a range of benefits including:Workplace flexibility with options such as hybrid work, flexible hours, purchased leave, monthly rostered days off, and more.An inclusive workplace culture that embraces diversity and its benefits.A leadership commitment to Zero Harm, prioritizing safety and wellbeing.A Health & Wellbeing program, including an Employee Assistance Program for employees and their immediate families.Extensive learning and development opportunities, including access to professional associations like CPA, IWC, WSAA, VicWater, and more.We are an equal opportunity employer. Our commitment to an inclusive culture is reflected in our diverse team of passionate professionals.We welcome applications from everyone, including people with disabilities, job seekers of all ages, carers, culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander peoples.Interested in our employee benefits? Visit our Careers page to learn more.How to applyApplications close: 11:59pm Sunday 17 August 2024Click APPLY to be directed to the Wannon Water Careers Portal, where you can complete your application by answering questions and uploading your cover letter and resume.In your cover letter, please describe how your skills and experience meet the role requirements outlined in the position description.Reasonable AdjustmentsWe support your needs during the recruitment process and at work, including flexible hours or accommodations for disabilities. If you need assistance, contact us at peopleandwellbeing@wannonwater.com.au. Your information will be kept confidential. #J-18808-Ljbffr
Job Title
Customer Experience Project Officer