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Job Title


Group Customer Payments Manager


Company : IAG


Location : Melbourne, Victoria


Created : 2025-08-02


Job Type : Full Time


Job Description

Join to apply for the Group Customer Payments Manager role at IAG1 day ago Be among the first 25 applicantsJoin to apply for the Group Customer Payments Manager role at IAGGet AI-powered advice on this job and more exclusive features.Create impact as a Group Customer Payments ManagerJoin the largest general insurance group in Australia and Aotearoa New Zealand. Were a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Were on the hunt for a hands-on and visionary Group Customer Payments Manager to lead and realise the vision of providing access to thoughtful, simple, and secure payments. Youll play a key role in evolving Customer Payments from a transactional function to best-in-class experiences and technology capability across the IAG Group ecosystem.Your RoleAs the Group Customer Payments Manager, youll focus on overseeing payment operations, strategy, and partnerships across Australia and New Zealand. This role requires a blend of technical expertise, strategic thinking, and leadership, along with a deep understanding of the payments landscape.Key ResponsibilitiesEnd-to-end Product Management: Manage the lifecycle of the payment''s platforms, experiences and technologies.Collaboration: Engagement with diverse internal and external stakeholders to ensure effective delivery, including roll out, enhancement and sunseting.Payment Processing Management: Oversee daily operations of payment processing, including transaction monitoring, reconciliation, and troubleshooting.Strategic Planning: Develop and implement payment strategies aligned with the company''s overall business objectives to ensure efficient and secure transactions.Vendor and Partnership Relationship Management: Build and maintain strong relationships with partners and service providers, understanding financial and commercial management.Risk Management: Identify and mitigate risks such as fraud, security breaches, and regulatory non-compliance.Compliance: Ensure that all payment operations comply with relevant regulations and industry standards.Team Leadership: Lead and mentor a team of payment specialists, fostering a collaborative and high-performing environment.Process Optimisation: Identify opportunities to improve payment processes, enhance efficiency and reduce costs.Technology Management: Collaborate with payment technology providers and staying abreast of new technologies and trends in the payments industry.Project Management: Manage payment-related projects including system implementations, upgrades, and integrations.This is a Permanent role open to candidates based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).About You10+ years of experience in Digital roles with a strong focus on payments, or transactional bankingDeep understanding of payment systems and technologies. Knowledge of payment gateways, processing methods, commercial models, and relevant regulations.Proven experience in managing payment operations and resolving transactional issues.Strategic mindset with the ability to align payment initiatives with broader business goals.Strong relationship-building skills and a customer-centric approach.Solid understanding of payment-related risks and ability to implement appropriate controls.Demonstrated leadership and motivate a team of payment specialists.Excellent communication, negotiation, and presentation skills.Strong analytical skills with the ability solve complex payment issues and develop effective solutions.Applications close Wednesday 13 August 2025 at 23:59pm AEST.Joining IAG, youll have access to a raft of benefits from across the group:Boosted superannuation with 13% as standard5 myLeave days per year on top of annual leaveDedicated career growth programs, including the award-winning IAG AcademyWork from home and many more flexibility options with myFlexDiscounts on every day and special occasion itemsGreat employee network communitiesCommunity volunteer days and team volunteer activitiesemployment type eligibility criteria applyAbout UsAs part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.Were ready for you. 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