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Join to apply for the Personal Banker (Level 1) role at Bank Australia2 days ago Be among the first 25 applicantsJoin to apply for the Personal Banker (Level 1) role at Bank AustraliaGet AI-powered advice on this job and more exclusive features.Through the merger of Bank Australia and Qudos Bank were creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, were building on the strong foundations of our history and shared values as we bring together the best of both banks.Personal Banker 1 will be responsible for providing excellent customer service and retaining and deepening customer relationships. They will be the first point of contact for customers coming into the branch. Personal Banker 1 needs to understand Qudos customers financial goals and banking needs while adhering to all risk polices and compliance procedures.We have big plans to become Australias leading purpose-driven bank.As a certified B Corp, were part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.We offer flexible working options, competitive salary and 13% super.Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.We care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.What you will be doingSupport the branch team to achieve sales, service, and operational outcomesManage member enquiries and provide accurate information on the Banks products and servicesHandle cash transactions, ensuring accuracy and proper balancingResolve member queries and complaints, escalating when necessaryActively cross-sell Bank Australias products and services, and provide quality referrals to Wealth and Lending teamsAssist members with electronic banking and digital servicesMake outbound calls to new and prospective members and maintain sales activity records in ProsperAccurately process account maintenance requests and meet set KPIsParticipate in team meetings and service training, including Foreign Exchange and InsuranceMaintain professional presentation and contribute positively to team cultureGenerate leads and support the Business Development programEnsure compliance with internal policies, procedures, and statutory requirementsComplete all required training within designated timeframesPromote and maintain a safe work environment by following WHS protocolsEscalate concerns appropriately and perform additional duties as directed by managementWhat you will bringA strong customer focus with the ability to understand and respond to member needs, preferences, and expectationsDemonstrated empathy, active listening, and relationship-building skills to connect meaningfully with customers and colleaguesSolid understanding of ethical banking practices and the Banks purpose-driven approachProven ability to achieve results through goal-setting, personal accountability, and problem-solvingAdaptability and resilience in a fast-changing environment, with a future-ready mindsetHigh school certificate or equivalent, with face-to-face sales or customer service experienceExcellent written and verbal communication skills, with a customer-centric attitudeStrong organisational and time management skills, with the ability to self-manage and prioritise tasksProficiency in Microsoft Office applications (Word, Excel, Outlook) and business communication toolsAccurate typing skills (minimum 35 WPM) and ability to conduct online researchCompetence in writing professional emails and applying basic mathematical conceptsCommitment to compliance, continuous learning, and maintaining high standards of service and conduct.Commitment to Bank Australias purpose, aspiration, values and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australias Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesBankingReferrals increase your chances of interviewing at Bank Australia by 2xGet notified about new Personal Banker jobs in Mascot, New South Wales, Australia.Sydney, New South Wales, Australia 2 days agoExpression of Interest - NAB Business and Private Banking CareersSydney, New South Wales, Australia 3 days agoHaymarket, New South Wales, Australia 1 week agoAnalyst Business Banking Segment FinanceSydney, New South Wales, Australia 2 days agoBusiness Banking Executive, Sydney City SouthSydney, New South Wales, Australia 22 hours agoRelationship Manager (Consumer Lending) @ fintechSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia A$100,000.00-A$400,000.00 2 months agoSenior Relationship Manager - Financial RestructuringMillers Point, New South Wales, Australia 4 hours agoCredit & Policy Analyst Business BankingSydney, New South Wales, Australia 6 hours agoBoard & Governance Coordinator - Part-time - Financial ServicesSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSenior Relationship Manager - Commercial BankingSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoRelationship Manager - Residential LendingSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoAdvisor, Ministerial & Parliamentary ServicesParramatta, New South Wales, Australia A$113,574.00-A$125,720.00 11 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoTeam Assistant, Global Payment Solutions, AustraliaSydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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