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Join to apply for the Workforce Planner role at Redland City Council1 day ago Be among the first 25 applicantsJoin to apply for the Workforce Planner role at Redland City CouncilThis range is provided by Redland City Council. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$98,246.92/yr - A$104,849.12/yrPermanent Full Time - 36.25 hours per week$98,246.92 to $104,849.12 Annually + up to 12% superMake a Difference and Make it CountJoin Redland City Council as a Workforce Planner and help shape the future of customer service in one of Queenslands most unique and beautiful regions.Are you a strategic thinker with a knack for forecasting, data analysis and workforce optimisation? Redland City Council is seeking a dynamic Workforce Planner to drive service efficiency in our Integrated Customer Contact Centre (ICCC).In this pivotal role, youll lead workforce planning efforts by forecasting contact volumes, designing schedules, and analysing operational metrics to ensure the right people are in the right place at the right time delivering excellent customer outcomes across our vibrant community.Guided by our Values, your responsibilities will include:Forecast and model customer contact volumes using historical data and system insightsBuild effective staff schedules aligned to service level targets and operational needsLead and mentor the Reporting and Support Officer, ensuring timely, high-quality reportingAnalyse and report on performance against KPIs and the ICCC Corporate ScorecardMonitor Councils after-hours service levels and support budget development processesDeliver real-time adjustments to staffing plans in response to demand fluctuationsEnsure workforce compliance with internal policies and legislative requirementsWhat we''re looking for:Proven experience in workforce forecasting, scheduling and analysis, ideally within a contact centre or service delivery settingHigh proficiency with workforce management and reporting tools (e.g., Genesys, Verint, Power BI, Tableau)Strong business acumen with the ability to interpret data and provide actionable insightsDemonstrated financial skills in budgeting, forecasting and performance monitoringCollaborative mindset and excellent stakeholder communication abilitiesExceptional time management and organisational skillsAbout us:At Redland City Council, we are committed to serving our community with excellence. We believe in fostering an inclusive, diverse, and innovative work culture where every individual is valued and empowered to contribute their best. Youll enjoy diverse work and opportunities to grow, working in a truly special community and a region of outstanding natural beauty. In return for your passion and commitment to moving Redland Coast forward, we offer great benefits and the balance you need to bring the best you.More reasons to love working with us:Generous leave provisions such as paid parental leave and purchased leave including 17.5% loading on annual leave!Ex-gratia day offered during the Christmas/New Year break.Access to professional and leadership development programs and education/study assistance.Mentoring and coaching opportunities to increase your industry knowledge and business acumen.Diverse secondment opportunities for career development.Reward and recognition programs.Wellbeing programs and social club.Access to discounts with over 400 leading retailers.Access to RedFlex our flexible work program offering flexibility in how, when and where you work.Visit our careers page to learn more and read the stories of our incredible people.Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. (delete if not required)To be eligible for employment, applicants must have the legal right to work in Australia.Applications will only be accepted through Councils Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.To be considered, applicants must submit a:1. Cover letter (one page); and2. Current resume that demonstrates how you meet the requirements of this role. Please read the Position Description and resume-based application instructions before applying for this role.RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.Specific information on the position (200083) can be obtained by contacting Duncan Thomson on (07) 3383 3055. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 05/08/2025.At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. Were focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.Applications will not be accepted from a third party.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Redland City Council by 2xSign in to set job alerts for Workforce Planner roles.Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia $118,064.00-$126,071.00 3 days agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 21 hours agoBrisbane, Queensland, Australia 2 weeks agoCustomer Training & Onboarding SpecialistToowong, Queensland, Australia 3 weeks agoUpper Mount Gravatt, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoSupport Officer - Customer First Aid and Mental HealthBrisbane, Queensland, Australia 4 days agoSalisbury, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia $71,150.00-$78,951.00 1 month agoBrisbane, Queensland, Australia 3 weeks agoUpper Mount Gravatt, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia A$65,000.00-A$72,500.00 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoCustomer Experience Relationship RepresentativeEagle Farm, Queensland, Australia 18 hours agoUnderwood, Queensland, Australia 6 months agoCustomer Re-engagement Agent - No experience requiredBrisbane, Queensland, Australia 19 hours agoBrisbane, Queensland, Australia 2 weeks agoCustomer Experience Specialist - Medical Aesthetics SoftwareBrisbane, Queensland, Australia A$80,000.00-A$120,000.00 2 weeks agoBrisbane, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 2 weeks agoSpring Hill, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoRedland Bay, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 3 days agoBrendale, Queensland, Australia 5 days agoBrisbane, Queensland, Australia A$60,000.00-A$65,000.00 1 week agoWere unlocking community knowledge in a new way. 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