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Title posted on Jobillico - Manager Customer ServicePosted onJuly 30, 2025 by Employer details National BankTo add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!manager, mortgagesTitle posted on Jobillico - Manager Customer ServicePosted onJuly 30, 2025 by Employer details National BankAdd to favouritesTo add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!Sign in Sign up for a Plus accountEmailCopy linkJob detailsAs a Customer service manager, you''ll be responsible for supporting and helping transaction service employees make a positive impact in people?s lives while also enabling your team to grow professionally. You''ll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.Your roleGuide and coach the team of representatives in identifying clients'' financial needsMake sure the team promotes the Bank''s products and services and refers clients to the right resourceSupport your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business. development techniques after setting and following up on performance objectives and business development referralsSee that the branch''s operational activities are carried out efficientlyBuild loyalty by maintaining close relationship with clients and offering them quality serviceMore specifically, you will :Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.Your TeamWith us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.Basic requirementsCollege diploma and four to six years of experience, depending on position level OR Bachelor''s degree in a related field and one to six years of experience, depending on position levelExperience in personnel management and coachingExperience in business development and customer serviceKnowledge of financial products and servicesYour benefits In addition to competitive compensation, upon hiring you?ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees? ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We''re putting people first We''re a banLocation Bathurst , NBWork location On siteSalary Not availableStarts as soon as possiblevacancies 1 vacancySource Jobillico #16056736Bathurst, NBView the full job posting on JobillicoAdvertised until2025-08-28Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.Report a problem with this job posting * Whats wrong? This job posting contains incorrect information Inaccurate salary Inaccurate job title Link to full job posting / Expired or closed job posting Provide more details: Report potential misuse of Job BankThank you for your help!You will not receive a reply. For enquiries, please contact us .Sign up for a Plus account to get the most out of your job search and access all the tools available on Job Bank!The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people. #J-18808-Ljbffr