Job Title

service-technician-specialist-bizerba-muauThe purpose of the Service Technical Specialist Bizerba (STSB) role is to provide expert technical support and co-ordination of technical activities to the Service Department (and other departments when requested) at a National level focused on the Bizerba product portfolio. Based in Sydney, this role will primarily support the local NSW customers through installation, servicing and breakdown support. The STSB will also provide remote support and, in coordination with the NSW Service Manager and other stakeholders, travel to other locations to support all Bizerba customers.Main Duties/Responsibilities:Provide installation, breakdown and servicing support to NSW customersSupport Bizerba equipment with interstate travel required to support emergency breakdowns and installationsOn request of State Managers, State Service Managers and Bizerba Business Unit Manager, visit customer sites to review customers production requirements and make recommendations on critical parts stocking and servicing requirementsProviding commissioning support for complex installations when requested by State Managers, State Service Managers and Bizerba Business Unit ManagerLiaise with Balingen to obtain technical information & arranging for factory representatives to visit to resolve issues only with approval from Bizerba Business Unit ManagerAssist Spare Parts Department with recommendations about type and quantity of Bizerba parts to be kept in stockEvaluate and follow through to completion all Bizerba quality issues in a timely mannerProvide remote technical support to customers and techniciansProvide technical input into the criteria for customer and employee training programs for Bizerba products and run training programs for courses where you have the product expertiseProvide technical input on retrofits and upgradesRelationships and Authority:Day-to-day reporting is to the NSW Service ManagerState based customer decisions to be approved by State Service ManagersRequired Qualifications, Skills and Experience:7-10 years experience with Bizerba productsGood understanding of processes and systemsReliable with a strong work ethicWell organised with strong time management skillsAbility to think laterally and possess methodical problem-solving attributesPrevious exposure and proficiency with an ERP system such as SAP and MS Outlook, Office etc. preferredApply nowAre you ready to go in new directions with us?Then now is the right time to join us and become part of the MULTIVAC family. Your future at MULTIVAC starts here:We need your consent to load the Google Maps service!We use a third party service to embed map content that may collect data about your activity. Please review the details and accept the service to see this map. #J-18808-Ljbffr